Polish Speaking Customer Service for Consumer Endproducts | Live in Greece

Mercier Consultancy MD is excited to offer an exceptional opportunity for Polish Speaking Customer Service Representatives specializing in Consumer Endproducts, with the opportunity to live and work in beautiful Greece. This position is ideal for individuals who are passionate about delivering excellent customer service and supporting a diverse range of consumer products. You will engage with Polish-speaking customers to address their inquiries and provide comprehensive support.

Key Responsibilities

• Handle customer inquiries regarding consumer endproducts in Polish.
• Provide detailed product information, usage guidance, and troubleshooting assistance.
• Process orders, returns, and warranty claims while maintaining a high level of customer satisfaction.
• Efficiently resolve complaints and ensure timely follow-up.
• Maintain accurate records of customer interactions within CRM systems.
• Collaborate with various internal departments to ensure seamless service delivery.

Requirements

• Exceptional fluency in Polish (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Previous experience in customer service, preferably in consumer goods or retail sectors.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with CRM software and customer support tools is advantageous.
• Willingness to relocate and live in Greece.
• Flexibility to work varied shifts, including weekends and holidays as needed.