Agente de Call Center
Encora
Posted about 3 hours ago
Job Title: Call Center Agent
Key Skills: Customer Service, Call Handling, English B2, CRM Tools, Microsoft Office, Communication Skills, Email & Chat Support, Problem Solving
Experience: +4 YOE.
Location: Mexico.
Mode: Onsite – Av. Reforma #342, Mexico City (Full-time, Monday to Friday).
We at Coforge are hiring Call Center Agent (#21647) with the following skill set.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone calls, email, and chat, providing timely and high-quality support.
- Resolve customer inquiries, complaints, and requests in a professional, friendly, and service-oriented manner.
- Accurately document customer interactions, follow up on cases, and escalate complex issues to the appropriate teams when needed.
- Meet service performance metrics, maintain customer satisfaction, and stay updated on internal processes, products, and services.
Required Skills & Qualifications
- 4+ years of experience in call center, customer service, or customer support roles.
- Mandatory B2 English level with the ability to communicate effectively in Spanish and English.
- Strong verbal and written communication skills with a customer-oriented mindset.
- Experience providing support through phone, email, and chat channels.
- Basic computer proficiency, including Microsoft Office and CRM or similar tools.
- Strong problem-solving skills and ability to handle customer concerns efficiently.
- Ability to work under pressure and meet service-level objectives and KPIs.
- Excellent organizational skills with attention to detail and time management.
- Strong teamwork and collaboration skills.
- Availability to work onsite at Av. Reforma #342, Mexico City, full-time Monday to Friday.
Preferred Skills:
- Service-oriented attitude with empathy and adaptability.
- Experience working in high-volume customer support environments.
- Familiarity with customer service performance metrics and quality standards.
Posted On: 29-05-2026
