Retail Operations Assistant Manager - Travel Retail

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role

The Retail Operations Assistant Manager is a key role within the Retail team, reporting into the Head of Travel Retail, Continental Europe working closely alongside the Retail team, Education Team, Store Design & Visual Merchandising team, Supply chain & our external vendor partners. A fast-paced & exciting role, ensuring all elements of our store environment projects are executed across both our existing & expanding estate across the regions.

As a Retail Operations Assistant Manager you will

In-Store Operations 

• Ensure operational excellence across the store estate by creating, implementing, monitoring, and reporting effective operational processes
• In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner
• Partner with relevant functions to ensure GWP activations are clearly communicated to relevant retails teams and regions
• Identify opportunities for operational excellence and drive new ways of working with a focus on data-informed, profit-focused, and technological advancement.
• Identify opportunities for enhanced customer experience and present this to the business for approval
• Ensure Goods not for re-sale are forecasted accurately and ordered effectively including tools, stationary, paperwork, testers and hygiene.

Communication & BAU

• Be the go-to expert for all store related issues and technology systems
• Pilot & launch a counter to office communications system for streamlined reporting and resolution of on-counter issues and strong visibility from Magic Office of counter presentation
• Ensure all NPD launches are communicated effectively and monitored to ensure successful launch.

Maintenance

• Ensure Store & VM Maintenance reported issues are resolved to a high standard, timely manner and within budget
• Manage all Maintenance tickets from submission to completion, ensuring relevant suppliers are notified and communication is kept fluent between all parties
• Raise POs for all works completed and ensure any payment issues are resolved.
• Work closely with VM team to ensure all counters are displayed to a high standard and complete any necessary update orders and tasks.

Budget Management

• Tracking and monitoring spend vs Budget
• Assist in creation of budget for Retail Operations OPEX spend allocated to your region

Projects

• Support with leading the opening of new and existing counter refits to ensure a successful launch, being on-site and maintaining best practices
• Lead on retail projects, maintaining the project plan to ensure a successful launch

About you

• Operations experience within the beauty/fashion industry
• Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail
• Proven track record in implementing projects, change management and training teams on new ways of working.
• Experience in executing store projects and ability to engage and set best practice for store managers
• Confident with budget management and daily financial tasks
• A reactive and flexible attitude towards tasks
• Able to flourish in an autonomous environment
• Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel
• Must be open to travel across Europe

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.