IT Support Technician
Eliot Community Human Services
Posted 7 days ago
Join Eliot – A Place to Belong, Grow, and Inspire Change
At Eliot, your work has purpose. You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.
Benefits at Eliot
We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:
- Generous Paid Time Off – Vacation, sick time, and paid holidays
- Comprehensive Benefits – Medical, dental, and vision plans
- Retirement Savings – 401(k) with employer match
- Wellness & Family Support – Discounted fitness services and access to trusted childcare resources
- Financial Security – 100% company-paid life and accidental death insurance
- Professional Growth – Ongoing training, career advancement programs, tuition reimbursement, and leadership development
Eliot is seeking an IT Support Technician to join our Help Desk team. This role supports front-line users and works closely with a five-member support team within an 11-person IT department. The position provides broad technical exposure across end-user hardware, mobile devices, networking, Wi-Fi, and numerous software platforms. The successful candidate will be customer-focused, proactive, and an effective problem solver.
Responsibilities:
- Provide real time Help Desk support as requested. This includes answering the phone and logging/responding to support requests.
- Diagnose hardware and software problems.
- Respond to and resolve all support requests as assigned/requested.
- Use Help Desk system to document, prioritize, and track requests.
- Install/configure new computers/telephones/peripherals.
- Install, upgrade, and configure network printing, directory structures, rights, security, and software on file servers.
- Establish network users, user environment, directories, and security for networks being installed.
- Repair/upgrade network hardware and software as required.
Qualifications:
- Bachelor’s Degree in a related field or four years related experience and/or training; or equivalent combination of education and experience.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Knowledge of computer technology including; pc hardware, desktop operating systems, server software including email applications.
- Ability to troubleshoot/triage Windows and Android, Google enterprise a plus
- Ability to interact with the end-user community to facilitate system analysis, repair and application operation.
- Must be proficient in English and possess and convey effective verbal and written communication skills. Demonstrates sound judgment and effective, solution focused, problem solving skills.
Schedule: Monday-Friday, 9am-5pm
At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community.
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