VP, Client Operations

Role Summary and Impact

This role is within Media Futures Group, a leading brand within WPP Media.

Media Futures Group (MFG) is a bespoke global agency solution designed for Google, one of WPP Media’s largest global clients. Headquartered out of New York and operating out of the WPP and WPP Media umbrella, the team specialises in integrated data-driven media, creative strategy and digital marketing with a focus on AI-driven advertising and managing Google’s marketing initiatives.

We are seeking a highly experienced, resilient, and emotionally intelligent Vice President of Client Operations to architect and elevate our operational and commercial framework across the Asia-Pacific region.

Based in our Singapore APAC Headquarters, the VP of Client Operations is the operational backbone of our regional client business. You will oversee a dynamic region with a primary focus on Australia, China, Japan, India, Korea, Taiwan, and Singapore and oversee a team of ~450 professionals.

As a key strategic partner to the APAC Client President, you will lead, motivate, and mentor a specialised team of 15 operations professionals. Your mandate is to drive commercial profitability, engineer flawless campaign workflows (with a strong focus on AI integration), and champion operational effectiveness across diverse and complex markets.

Responsibilities

Commercial Management & Strategy

• Own, craft, and execute the regional commercial agreements and strategies.
• Balance the delivery of the client’s business goals with the agency’s requirements for financial stability, revenue growth, and profitability.
• Lead complex commercial negotiations and ensure staffing plans and resource models are financially viable and optimised.

Workflow Management & Risk Mitigation

• Architect and oversee the end-to-end campaign delivery process across the APAC region, ensuring adherence to global best practices.
• Identify, manage, and mitigate revenue risks, operational bottlenecks, and campaign incidents.
• Drive the integration of AI tools and automation into daily workflows to future-proof campaign execution.

Operational Effectiveness & Innovation

• Continuously identify and strategise new, agile ways of working that deliver tangible time savings and elevated output.
• Streamline the existing team structures and processes without compromising the agency’s commercial performance or the quality of client deliverables.
• Lead regional change management initiatives, ensuring local markets adopt and thrive under new operational frameworks.

Team Leadership & Stakeholder Management

• Manage, mentor, and inspire a regional team of 15 operations specialists, fostering a culture of high performance, positivity, and continuous improvement.
• Navigate a highly matrixed global organisation, aligning regional operational realities with global strategic directives.

Key Performance Indicators (KPIs)

• Commercial Health: Achievement of regional profitability targets, margin growth, and successful commercial renewals.
• Operational Excellence: Measurable reduction in campaign incidents/errors and the successful deployment of time-saving, AI-driven workflow automations.
• Team & Leadership: High team retention, positive employee engagement scores, and the successful resolution of market-level escalations.
• Client Satisfaction: Elevated client evaluation scores pertaining to agency operations, agility, and resource management.

Skills and Experience

• 15+ years of senior-level experience within media agencies, managing operations for large, multi-national clients.
• Deep understanding of the APAC media landscape and the nuances of operating across diverse cultural markets.

Core Competencies:

• Hard Skills: Mastery in project management, change management, process creation and delivery, commercial negotiation, and business strategy.
• Problem Solving: A natural inclination toward overcoming challenges and resolving complex escalations with a high degree of positivity.
• Communication: Exceptional presentation skills with the ability to distill complex operational data into clear, actionable insights for C-level stakeholders.

Leadership & Emotional Intelligence (EIQ):

• Empathetic yet Resolute: You possess the emotional intelligence to read people, anticipate human challenges, and lead with empathy, but you do not shy away from making the tough, resolute decisions required for the agency's success.
• People-First Attitude: A genuine passion for helping people grow, removing roadblocks for your team, and acting as a stabilising force during periods of high pressure.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

 

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While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

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