Senior Research Manager, Consumer

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do.

We’re looking for a Senior Research Manager, Consumer to join our London team. In this role, you’ll lead a team of researchers across global markets to turn complex user insights into product strategies, while building the AI-powered research tools of the future.

What You’ll Be Doing

You’ll be joining the global Research team, which sits within Studio—our design community that builds experiences for our audiences across the DoorDash, Deliveroo, and Wolt brands. Centred in our London office, your team will span the end-to-end consumer experience across 40+ international markets, balancing our core business with 0-to-1 new bets.

Here’s what your day-to-day might look like:

• Lead and develop talent: Hire, mentor, and grow a high-performing team of senior researchers, fostering an environment where they can deliver their best work.

• Drive product strategy: Partner closely with Design, Product Management, and Strategy leaders to turn ambiguous user problems into insights that move core product metrics.

• Build AI-native research systems: Architect and scale the tooling your team runs on—including prompt libraries, evaluation pipelines, and automated workflows—to multiply team leverage.

• Stay close to the craft: Actively lead and build complex, multi-method research projects alongside your team rather than just reviewing their work from a distance.

• Operationalise knowledge: Write clear documentation, onboard cross-functional teams to new research systems, and iterate on processes based on real feedback.

What You’ll Need to Thrive

Essential

• Proven leadership capability: Significant experience hiring, managing, and developing senior researchers within high-performing teams.

• Mastery of the research craft: Deep and wide expertise across qualitative and quantitative research methodologies, tools, and analyses.

• Strategic cross-functional partnership: Proven ability to build trusted relationships with Design, Product, and Strategy leaders to influence long-term product roadmaps.

• A leverage-first mindset: Demonstrated success building systems, frameworks, or tools that scale research impact across an entire business unit.

• Comfort with ambiguity: Exceptional ability to navigate fast-moving, dynamic environments and bring structure to complex problem spaces.

Nice to Have

• Marketplace experience: Experience working within high-growth consumer tech or complex, three-sided marketplace environments.

• AI tooling familiarity: Practical experience building or implementing LLM-powered tools, prompt workflows, or automated research pipelines.

Why Join Us?

At Deliveroo, you’ll do work that matters—solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day.

See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment.

Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support.

A culture built for builders High standards, collaboration, flexible working and continuous learning.

Want a deeper look at how we build? Check out our Tech Blog.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.