At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The work

As a Site Reliability Engineer, you will play a pivotal role in advancing operational AI adoption within a cutting-edge Hub-and-Spoke architecture. Your primary focus will be on ensuring the reliability, scalability, and continuous monitoring of enterprise AI systems that support mission-critical applications and enterprise AI governance

Key responsibilities:

Ensure the reliability, scalability, and performance of enterprise AI systems within a modern Hub-and-Spoke architecture
Lead incident response efforts to minimize downtime and maintain service continuity
Implement and manage SLOs/SLAs, capacity planning, and performance optimization strategies
Operate and enhance observability platforms using OpenTelemetry, Prometheus, Grafana, Loki, and Tempo Drive FinOps practices to optimize operational costs and resource utilization
Collaborate with cross-functional teams in AI, DevSecOps, data engineering, platform engineering, and cybersecurity
Integrate monitoring and continuous feedback mechanisms for mission applications and agentic AI systems
Support enterprise AI governance and scalable software delivery through robust operational workflows Proactively identify and resolve reliability and performance issues in production environments
You will be responsible for incident response, performance optimization, and capacity planning, working closely with cross-functional teams to integrate AI, DevSecOps, data engineering, and cybersecurity into seamless operational workflows
Your expertise will be essential in maintaining robust observability operations and supporting scalable software delivery for agentic AI systems

Here’s what you need:

Experience with OpenTelemetry, Prom, Grafana, Loki, and Tempo to enhance system observability and performance
Hands-on experience with SLO/SLA management, FinOps practices, and advanced monitoring techniques to proactively identify and resolve issues before they impact mission outcomes
Exposure to complex integration efforts, continuous delivery pipelines, and mission-focused operational environments will help you excel in this role
Experience with reliability engineering, incident response and FinOps

Eligibility requirements:

Must be a U.S Citizen
An active TS/SCI clearance is required

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is:

$100,200—$203,400 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Site Reliability Engineer

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Accenture Federal Services