Italian Speaking Customer Care for Logistics Delivery Company | Live in Greece

Mercier Consultancy is actively seeking enthusiastic and dedicated Italian Speaking Customer Care Representatives to become valuable members of a leading Logistics Delivery Company based in the beautiful country of Greece. This exciting role provides a unique opportunity to not only advance your career but also to immerse yourself in the stunning and diverse surroundings that Greece has to offer, enriching your personal and professional life.

As a Customer Care Representative, you will play a crucial role in assisting Italian-speaking customers by addressing their delivery inquiries with efficiency and professionalism. If you possess a passion for delivering exceptional customer service and thrive in a dynamic, fast-paced logistics environment, this position presents the perfect chance for you to showcase your skills and grow within a reputable organization.

Key Responsibilities

• Provide excellent customer support in Italian addressing errands such as delivery scheduling, tracking, and complaint handling.
• Assist customers with order status updates, delivery rescheduling, and logistics-related questions.
• Collaborate with internal logistics and operations teams to resolve customer issues effectively and promptly.
• Maintain accurate records of customer interactions in the CRM system.
• Identify recurring customer issues and communicate feedback to improve service quality.
• Stay updated on company policies, delivery procedures, and service offerings to provide accurate information.

Requirements

• Exceptional fluency in Italian and a minimum English proficiency of B2 (both written and spoken) is required.
• Previous experience in customer service, particularly in logistics or delivery sectors, is preferable.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to multitask and work efficiently in a fast-paced environment.
• Problem-solving abilities and attention to detail.
• Familiarity with CRM systems and logistics software is a plus.
• Willingness to relocate and live in Greece, embracing its culture and lifestyle.