French-Speaking Customer Experts for a Tech Leader - Work In Greece

Mercier Consultancy MD is excited to invite French-Speaking Customer Experts to join our team supporting a leading technology company in Greece. In this role, you will be responsible for providing exceptional customer service and technical support to French-speaking clients, helping them navigate and resolve issues related to innovative tech products and services.

Key Responsibilities

• Deliver excellent customer support to French-speaking customers via phone, email, and chat.
• Assist clients with technical troubleshooting, product information, and service requests efficiently and effectively.
• Maintain accurate and detailed records of customer interactions using CRM systems.
• Collaborate with internal teams to resolve complex issues and enhance customer satisfaction.
• Stay informed about new technology trends, company products, and policies to provide up-to-date assistance.
• Offer feedback and suggestions for improving customer service processes.

Requirements

• Fluency in French (spoken and written) is essential; proficiency in English is highly desirable.
• Previous experience in customer service or technical support, preferably within the technology sector.
• Strong communication skills, problem-solving abilities, and a customer-focused attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Familiarity with CRM software and digital support tools.
• Willingness to relocate to Greece and adapt to a new work environment.
• Passion for technology and continuous learning mindset.