French-Speaking Customer Experts for messaging app - Work In Greece

Mercier Consultancy MD is excited to offer an opportunity for French-Speaking Customer Experts to join our team supporting a popular messaging app in Greece. In this role, you will provide exceptional support and assistance to French-speaking users, helping them with app features, troubleshooting, and user queries to ensure an excellent customer experience.

Key Responsibilities

• Respond to French-speaking users' inquiries via phone, email, and chat regarding messaging app features, account issues, and technical support.
• Troubleshoot and resolve user problems efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of user interactions in the CRM system.
• Collaborate with product and technical teams to escalate and resolve complex issues.
• Stay informed about app updates, features, and policies to provide accurate guidance.
• Contribute to improving customer support processes and user experience through feedback.

Requirements

• Fluency in French (spoken and written) is essential; proficiency in English is advantageous.
• Experience in customer service or technical support, preferably within the tech or app industry.
• Strong communication and problem-solving skills with a user-focused approach.
• Ability to work effectively in a fast-paced environment and handle multiple tasks.
• Familiarity with CRM software and digital communication tools.
• Willingness to relocate and work in Greece.
• Passion for technology and commitment to delivering excellent customer service.