Dutch Speaking Reservations Agent For Booking.com - Work Remote In Greece

Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent to provide exceptional customer service for Booking.com while working remotely from Greece. This role allows you to utilize your Dutch language skills in a flexible remote work environment, assisting customers with their accommodation booking needs.

Key Responsibilities

• Assist Dutch-speaking customers with accommodation bookings through phone, email, and chat channels.
• Provide accurate and detailed information about properties, prices, and Booking.com's policies.
• Manage booking modifications, cancellations, and special requests efficiently to enhance customer satisfaction.
• Resolve customer inquiries and troubleshoot issues professionally and promptly.
• Maintain comprehensive records of customer interactions using Booking.com's reservation system.
• Collaborate with remote team members to continuously improve service quality and customer experience.

Requirements

• Fluency in Dutch (spoken and written) is required; English proficiency is a plus.
• Experience in reservations, customer service, or hospitality industries is preferred.
• Comfortable working remotely with strong self-motivation and discipline.
• Excellent communication skills and customer-oriented mindset.
• Familiarity with online booking platforms and CRM systems.
• Ability to handle customer challenges calmly and effectively.
• Reliable internet connection and a suitable home office setup for remote work.