Swedish Speaking Customer Support Specialist - Work In Bulgaria

Mercier Consultancy MD is seeking a talented Swedish Speaking Customer Support Specialist to join our team in Bulgaria. This role offers an exciting opportunity to work in a vibrant environment, providing exceptional support to Swedish-speaking clients. As part of our customer support team, you will be responsible for assisting customers with their inquiries and ensuring a positive and efficient experience.

Key Responsibilities

• Provide excellent customer service to Swedish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and professionally.
• Document all customer interactions accurately and maintain up-to-date records.
• Collaborate with various departments to address complex customer concerns.
• Stay current on product and service knowledge to offer accurate information.
• Participate in continuous training to improve service delivery and product understanding.

Requirements

• Fluency in Swedish (both spoken and written) is essential; English proficiency is an advantage.
• Previous experience in customer support or related fields is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-oriented approach.
• Familiarity with CRM tools and computer proficiency.
• Ability to work effectively in a team and independently.
• Willingness to work in Bulgaria and adapt to the local work environment.