Client Services Manager

BAYADA is seeking a confident, solutions-oriented Client Services Manager for our Blue Bell, PA Habilitation Office.

This role is ideal for someone who can think independently and lead with sound judgment in a fast-paced environment. We are looking for a strong operator who knows how to solve problems, hold boundaries, and keep services moving forward.

Responsibilities

• Coordinate day-to-day client services and staffing needs

• Manage urgent scheduling issues and changes in the field

• Partner with office and field teams to support high-quality service delivery

• Build strong relationships with clients, families, staff, and community partners

• Monitor caseload performance, authorizations, and key operational metrics

• Address challenges directly, make decisions independently, and drive solutions

Qualifications

• Bachelor’s degree

• Strong communication, judgment, and decision-making skills

• Experience in service coordination, staffing, operations, healthcare, home care, or another fast-paced people-focused setting preferred

• IDD experience preferred, but not required

• Supervisory or leadership experience is a plus

• Strong computer skills required

What sets the right candidate apart

• Teachable and open to feedback

• Able to operate independently without constant direction

• Calm under pressure and effective in difficult situations

• Focused on accountability, problem-solving, and follow-through

Why BAYADA

• Weekly pay

• Monday-Friday schedule

• Strong local office culture

• Growth opportunities

• The support of a mission-driven organization built on compassion, excellence, and reliability

If you’re a strong communicator and problem solver who wants to grow into a meaningful leadership role, we’d love to connect.