Outbound Call Center Agent

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.

Our client operates a high-volume home and auto insurance sales organization supporting licensed U.S.-based insurance agents. Their model is performance-driven and highly structured, relying on outbound calling, live transfer qualification, and clear operational benchmarks to drive consistent sales results.

Location

Fully Remote | 9:00 AM – 5:00 PM EST or 10:00 AM – 6:00 PM EST

Role Overview

The Outbound Call Center Agent will support the client’s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.

Key Responsibilities

Outbound Calling & Qualification

• Make 400–500 outbound calls per day using an auto-dialer.

• Follow approved scripts to qualify prospects for home and auto insurance.

• Deliver qualified live transfers to licensed U.S.-based insurance agents.

Performance & Execution

• Meet or exceed monthly live transfer benchmarks.

• Maintain consistency, professionalism, and energy across high call volumes.

• Accurately disposition calls and follow established SOPs.

Process Adherence & Quality

• Adhere strictly to scripts, call flows, and training guidelines.

• Communicate clearly with trainers and team leads regarding performance and issues.

Qualifications

Experience

• Proven experience in telemarketing or high-volume call center environments.

• Experience working with scripted outbound calling.

• Prior insurance experience (home and/or auto) is a plus.

• Experience with live transfer sales models is a plus.

Skills

• Clear, fluent English with strong comprehension and communication clarity.

• Ability to maintain pace and quality during long call blocks.

• Comfort working in a metrics-driven, highly structured environment.

• Reliable internet connection and ability to pass a technical setup test.

• Familiarity with Five9 or Ricochet 360 is a plus.

Technical Requirements

• Computer (NOT Chromebook)

  • Windows 10 or 11

  • Mac iOS 12+

• Google Chrome

• Stable primary internet + Backup internet

• Headset + Webcam

What Success Looks Like

• Consistently meeting or exceeding live transfer benchmarks.

• Low QA issues with strong script adherence.

• High reliability and attendance.

• Effective communication with trainers and team leads.

Opportunity

This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.