About the Role

We are looking for a proactive and detail-oriented professional to join our Digital Personal Banking team, supporting business governance, risk and control, and process optimisation initiatives. This role sits within the First Line of Defence (1LOD) and plays a key role in ensuring that regulatory requirements are effectively embedded into day-to-day operations.

You'll work across business, customer service, operations, compliance, risk, and product teams to uphold strong governance standards while keeping things practical and efficient. You'll also play a key part in supporting our Global business model, helping to ensure that governance frameworks and risk controls are fit for purpose across different markets and jurisdictions.

This isn't a role for someone who wants to stay in their lane. It's for someone who thrives on complexity, builds trusted relationships at every level, and knows how to turn information into action.

Key Responsibilities

Support governance, risk, and control activities across Digital Personal Banking, ensuring robust frameworks are maintained and continuously improved
Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation, keeping them current, accessible, and fit for purpose
Translate regulatory and policy requirements into clear, actionable processes for front-line teams, communicating changes effectively across stakeholders
Drive the implementation of Consumer Duty obligations, including MI production, reporting, and governance materials
Track and manage issues, incidents, and remediation actions through to resolution; lead structured delivery of governance and regulatory initiatives
Coordinate responses to audits, regulatory reviews, and risk assessments, acting as a central point of contact across teams
Monitor process adherence and proactively identify opportunities for efficiency and improvement
Provide support for business and marketing initiatives by collaborating with key internal stakeholders, including Operations, Customer Service, Compliance, Risk, Financial Crime Control, and Product teams, to deliver strategic and operational objectives.

Preferred Skills (Good to Have)

Knowledge of Consumer Duty or other regulatory frameworks
Experience supporting audits or regulatory reviews
Familiarity with risk and control practices within the First Line of Defence

Why Join Us

Opportunity to work at the intersection of business, risk, and regulatory change
Exposure to senior stakeholders and cross-functional collaboration
Play a key role in shaping governance and operational excellence within a growing digital banking environment

Requirements

4–5 years of relevant experience in banking or financial services
Background in COO Office, business management, consulting, or operations
Experience in process design, SOP development, or operational governance
Strong project management and organisational skills, with the ability to manage multiple priorities simultaneously
A natural ability to translate complex regulatory or operational requirements into practical, customer friendly solutions
Excellent communication and stakeholder management skills, you're as comfortable presenting to senior leadership as you are working through detail with front-line teams
Proactive, flexible, hands-on, and detail-oriented, with a genuine team-player mindset

Benefits

Competitive salary depending on experience
25 days annual leave entitlement plus 8 bank holidays
Pension scheme, 4% employer contribution
Private Medical Insurance
60-40 Hybrid working after successful probation period
Training and development
Free gym access in the building

Assistant Manager, Business Governance - Digital Personal Banking