Senior Program Manager, CIAM

Lead complex transformation programs shaping the future of identity, access, and digital banking capabilities.

The Role

Capco is looking for a Senior Program Manager with deep expertise in Banking & Payments to lead strategic transformation initiatives focused on Customer Identity and Access Management (CIAM). This role will partner with senior stakeholders to define operating models, deliver product roadmaps, and drive enterprise-wide program execution across complex banking environments.

You’ll work closely with product, technology, and business teams to assess capabilities, align strategic priorities, and deliver scalable customer identity solutions that support digital transformation objectives.

What You’ll Do

• Lead the delivery of enterprise-scale CIAM programs within banking and payments environments
• Define and execute product roadmaps and target operating models aligned to strategic business objectives
• Conduct capability assessments and identify opportunities to improve customer identity and access management maturity
• Manage cross-functional program delivery across business, product, and technology stakeholders
• Provide strategic consulting support to clients navigating large-scale transformation initiatives

What We’re Looking For

• 10-12+ years of experience in program management, consulting, or transformation delivery roles
• Proven experience delivering CIAM-related programs, products, or transformation initiatives
• Strong understanding of banking operations, digital transformation, and payments ecosystems
• Experience developing product strategies, operating models, and implementation roadmaps
• Excellent stakeholder management, communication, and leadership skills across complex organizations

Bonus Points For

• Experience working within large financial institutions or Tier 1 banks
• Familiarity with identity platforms, authentication frameworks, or digital security programs
• Experience managing enterprise transformation programs in agile or hybrid delivery environments
• Consulting experience within financial services or banking transformation engagements
• Exposure to regulatory, risk, or compliance considerations within banking

Why Join Capco

• Deliver high-impact transformation solutions for leading financial institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, professional development, and industry certifications
• Be part of a team shaping the future of digital identity and financial services
• Help clients modernize customer experiences through innovative technology and operating models

Benefits

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution
• Virtual Health Care – Company-paid program available to all employees and their dependents/partners
• Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners
• Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment
• New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child
• Wellness Support – Fitness reimbursement benefit to promote health and well-being
• Business Coach from Day 1 – Personalized one-on-one coaching to support career growth, accelerate development, and help achieve your professional goals at Capco

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Use of Artificial Intelligence in Talent Acquisition

At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.