The Dispatcher / Operations Coordinator is responsible for owning the scheduling and lifecycle of compliance service work orders from initial request through billing readiness. This role ensures that all work is scheduled efficiently, completed on time, and—most critically—entered and closed out with a high degree of accuracy.
This position plays a key role in operational efficiency, technician productivity, and revenue flow by maintaining clean, complete, and timely work order data.
Work Order Management
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Create, update, and manage work orders in the company system
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Ensure all required job details are accurate and complete at creation
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Track work order status from assignment through completion
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Review completed work orders for accuracy, completeness, and required documentation
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Close out work orders and submit them as billing-ready
Scheduling & Dispatching
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Own day-to-day scheduling and prioritization of all compliance work
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Assign work orders to technicians based on capacity, geography, and job type
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Maintain balanced workload distribution across technicians
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Proactively schedule work to minimize last-minute assignments
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Escalate scheduling conflicts, capacity constraints, or priority issues to management as needed
Customer & Internal Coordination
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Field incoming service requests via phone and email
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Communicate scheduling timelines and updates to customers as needed
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Coordinate with field technicians to ensure timely job completion and proper documentation
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Follow up with technicians to resolve missing or incomplete information
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2+ years experience in dispatching, scheduling, or operations coordination (service industry preferred)
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Strong attention to detail and commitment to data accuracy
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Ability to manage multiple priorities and shifting schedules
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Comfortable working in systems and maintaining organized records
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Strong communication and follow-up skills
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Ability to take ownership of workflows and drive tasks to completion
Job details
Cogent Analytics
About
Cogent Analytics is the industry leader in small business consulting and is committed to partnering with small and medium-sized business owners across the country to enact real stability, growth, and long-term success. We offer our expertise in holistic business analysis with integrity and transparency, helping to improve performance through organizational structuring, operational efficiencies, and profit engineering.
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