Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven.
About Daniels Health
We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.
### What You’ll Do:
Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance
Serve as the first point of contact for hospitals and healthcare facilities via phone and email
Investigate and resolve customer requests and complaints using Salesforce
Coordinate with production and transport teams to ensure timely deliveries
Create and distribute manifests, tracking forms, and process documents
Support daily routing logistics and inventory coordination
Collaborate across departments to manage account changes and generate reports
Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience
### Must-Have Qualifications:
2+ years of customer service or administrative experience
Proficiency in Microsoft Office; Salesforce experience is a plus
Comfortable working with data to support decisions and process improvements
Highly organized, adaptable, and able to manage multiple priorities
Willingness to work flexible hours, including weekends or holidays as needed (rare)
### Nice-to-Have Qualifications:
Experience in healthcare, logistics, or service-based industries
Proven track record of improving processes or customer satisfaction
Familiarity with inventory or routing systems
### Why You’ll Love Working Here:
Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal
Permanent Role: Full-time, Monday - Friday, 8:30 AM- 5 PM
Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare
Ready to Apply?
We’d love to hear from you! Click “Apply” to start your journey with Daniels Health. Our hiring process includes a brief video screen, on-site interview, and a video interview. We’re excited to meet candidates who are passionate about service and eager to grow.
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates.
