Community and Events Executive

As a proud B-Corp we focus on using business as a force for good. We do this by balancing out people and planet with profit. For every Mindful Chef recipe box bought we donate the equivalent of a school meal to a child in a less developed country (over 20 million meals donated and counting...) and we have also pledged to go Net Zero by 2030 but there are so many other initiatives that we would love to tell you about!

We are looking for a Community & Events Executive to manage and develop Mindful Chef’s customer community and advocacy initiatives. This role is central to building meaningful customer connections, driving engagement and loyalty, and supporting long-term retention and customer lifetime value.

You will own day-to-day community management, referral and advocacy programmes, and collaborate closely with CRM, Brand and Marketing teams to ensure community engagement aligns with the wider customer journey and brand strategy. You will also monitor community sentiment, identify insights and opportunities, and help shape initiatives that strengthen customer relationships and brand advocacy.

• Experienced in community management, social media, or customer engagement, with 2+ years in a similar role.

• Confident managing and moderating online communities, particularly on Facebook.

• An excellent communicator, with strong written and verbal skills and the ability to engage customers in an empathetic, inclusive and on-brand way.

• Highly organised, with the ability to plan, prioritise and manage multiple ongoing initiatives.

• Comfortable analysing customer sentiment, feedback and engagement data, and turning insights into actionable recommendations.

• Experienced in planning and delivering community content, initiatives or events.

• Familiar with referral, loyalty or advocacy programmes (desirable).

• Passionate about food, health and sustainability, and motivated by working with purpose-led brands (desirable).

• Qualified in Marketing, Communications, Community Management or a related discipline, or have equivalent practical experience.

• Own the day-to-day management of the Mindful Chef customer community, primarily via Facebook.

• Moderate discussions, respond to customer queries, and foster a positive, inclusive and engaging environment.

• Plan, create and curate community-specific content, including exclusive updates, behind-the-scenes moments and user-generated content.

• Support and deliver community-focused events and engagement initiatives that strengthen advocacy and loyalty.

• Identify and amplify advocacy opportunities within the community.

• Own and manage the customer referral programme, promoting participation and analysing performance to support customer acquisition.

• Deliver loyalty initiatives such as merchandise, gifting and surprise-and-delight moments.

• Build relationships with high-value and highly engaged customers, including supporting VIP initiatives.

• Monitor community discussions to identify trends, insights and customer pain points, and share learnings with Retention, Marketing and Product teams.

• Collaborate with CRM, Brand, Partnerships and Creative teams to align community activity with lifecycle strategies, campaigns and brand standards.

• Champion Mindful Chef’s brand values, including sustainability and B Corp commitments, within the community.

• A competitive package that rewards your skills and dedication.
• Hybrid working from our office based in Wandsworth.
• Be part of a Better Business (B-Corp), making a positive impact on profit, people, and planet.
• Join an award-winning startup backed by the largest food and beverage company globally.
• Experience a workplace that feels like home, complete with free meals, a gym, a vertical farm, and pet-friendly policies.
• Prioritise your well-being with perks like Vitality health insurance, access to learning resources, mental health support, and a generous holiday package (30 days + bank holidays).
• Access to LinkedIn Learning, Better Up (AI Coaching Assistant) and yearly learning budget. 
• Enjoy a 50% discount on all Mindful Chef products.
• Enhanced policy of up to 6 months full pay primary parental leave and up to 6 weeks full pay secondary parental leave.