Recreation Supervisor

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Recreation Supervisor. The Recreation Supervisor reports to the Recreation Manager and is responsible for the day-to-day operation of the hotel’s recreation facilities and programs, including pools, beach, spa, golf, and kids’ camp areas. This role ensures a safe, clean, and engaging environment for guests while supporting the Recreation Manager in delivering exceptional guest experiences. The Recreation Supervisor leads and mentors the Recreation team, monitors operational standards, and contributes to program development.

What you will be doing:

Operations & Safety

• Oversee daily operations of all recreation facilities, including Beach Club, Spa Pool, Golf, Resort Pools, and Kids’ Camp areas.
• Ensure safety and cleanliness standards are maintained at all facilities through daily inspections and staff training.
• Monitor and enforce compliance with health, safety, and hygiene regulations in all recreation areas.
• Ensure the Recreation team has all resources, equipment, and guest amenities required to deliver high-quality service.

Program Support

• Support the Recreation Manager in developing and implementing recreational programs and activities.
• Recommend ideas and content for programs and events, including seasonal and holiday activities.
• Assist in monitoring guest participation and providing feedback for program enhancements.

Team Leadership & Development

• Supervise, mentor, and coach the Recreation team to maintain high standards of service and professionalism.
• Assign daily tasks and schedules, ensuring adequate staffing coverage for all recreation areas.
• Support performance management by providing feedback, coaching, and guidance to team members.

Guest Experience

• Handle guest inquiries, concerns, and complaints with professionalism and urgency.
• Ensure that all recreation activities are delivered with a focus on personalized, anticipatory service.
• Collaborate with other departments to ensure seamless coordination of recreation programs and guest experiences.

Administrative Responsibilities

• Maintain accurate records of program participation, equipment usage, and incident reports.
• Assist with inventory management, ordering supplies, and tracking equipment.
• Prepare daily or weekly reports as requested by the Recreation Manager.

Other Duties

• Perform additional duties as assigned to support the overall success of the Recreation department and resort operations.

Qualifications

What we’re looking for:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·

Experience

• Minimum 2+ years of experience in recreation, in a supervisory role.
• Excellent customer service skills with a strong guest-focused approach.
• Ability to work independently and collaboratively across departments.
• Strong organizational, time management, and problem-solving skills.
• Ability to stand for extended periods, walk between facilities, and occasionally lift up to 25 lbs.
• High level of professionalism, integrity, and emotional intelligence.

Education

• Diploma or Bachelor’s degree in Recreation, Hospitality, Tourism, or a related field preferred.

Other Requirements

• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Ability to respond quickly and effectively in emergency situations.
• Swimming ability is an asset but not required.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

Belonging: We celebrate our differences. We support each other and we always stand together.

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

Integrity: We build trust through mutual respect and being authentic.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.

Our commitment to Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.