Customer Support Advisor

Looking to join a company that offers a genuine people first culture?

Security Monitoring Centres have an opportunity for a Customer Support Advisor based in Nottingham (NG2 3EJ) on a full time, permanent basis

The main goal of this role is to efficiently maintain an accurate Monitoring Systems database and to ensure that our customers’ requirements are met with the utmost professionalism.

About Us, Our Culture & What We Can Offer You

Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.

As part of the global API Group, we join a family of organisations , where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: £24,444 per annum

• 25-days holiday per year (rising to 26 days after 5yrs)
• Cycle to Work Scheme
• Company Pension Scheme
• Employee Referral Scheme (£1,000)
• Life Assurance (4 x Salary)
• A Central Benefits Platform offering a wide variety discounts
• Childcare Vouchers
• Employee Scholarship Programme
• Bravo scheme: Incentivising high achieving employees
• Health & Wellbeing Resources
• Ongoing training & development

What You'll Be Doing As Customer Support Advisor

• Commissioning new systems for engineers for installers
• Administer the Monitoring System procedures and records to reflect the customer instructions and expectations
• Input customer data into our database
• Communicate any customer request that has the potential to conflict with either industry or company policy to your line manager
• Answer incoming calls and deal with any issues or requests
• Deliver excellent customer service to both internal and external customers and stakeholders

Working Hours: 38.5 hours per week | Mon to Fri 8.30am-5.00pm | Fully Office Based

What We Would Like You To Bring:

• A natural communicator, with an ability to build rapport with our customers and your colleagues
• Solution focused – striving to understand and resolve potential issues
• IT literate – with a passion for different systems, softwares and technologies
• A problem solver, comfortable adapting to changing priorities
• Self-driven and motivated, with the ability to work to deadlines under pressure

If this sounds like you, send in your application now!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.

#LI-EP1

Additional Information

About Us, Our Culture & What We Can Offer You

Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.

As part of the global API Group, we join a family of organisations where leadership and leadership development is our most powerful strategic advantage and the best way to invest in our people.

#​BR-SMC