Incident Reponse Lead

Keep one of Sydney’s most critical motorway and tunnel networks safe, moving and operational 24/7. As the Incident Response Lead, you will provide day‑to‑day operational leadership of the IR team, ensuring fast, coordinated and compliant response to incidents across the Northern Assets network. 

 

This role suits a calm, decisive operator who can lead in dynamic field environments, manage a large shift-based workforce, and maintain readiness of people, vehicles and equipment at all times. You will play a key role in the safety, performance and resilience of major road and tunnel assets. 

 

Key responsibilities

• Lead and coordinate all incident response activity across tunnel and motorway assets 

• Manage workforce planning, rosters, shift performance and IR capability development 

• Maintain readiness and compliance of emergency response vehicles, equipment and field capability 

• Oversee safe responses to incidents, traffic hazards, breakdowns and unplanned events in live traffic environments 

• Ensure compliance with contractual response and clearance KPIs and operational standards 

• Support planned closures and shutdowns 

 

What you’ll bring

• Mandatory MR licence and traffic management qualifications (TMI/TMO or equivalent) 

• Experience in motorway or tunnel incident response, including live incident management and traffic interfaces 

• Background in leading shift‑based teams or managing 24/7 operations 

• Strong understanding of staging, deployment, incident scene safety and multi‑agency coordination 

• The ability to make confident, rapid decisions under pressure and communicate clearly to crews and stakeholders 

 

Downer is a company that believes people are our greatest asset. We take pride in providing career opportunities, work-life balance, and above benchmark services. We also offer a range of benefits including:

• Enjoy career development opportunities, including leadership programs like Thrive and Own Career

• Make a real impact on the performance and sustainability of critical infrastructure.

• Work with a collaborative, forward-thinking team that values innovation and continuous improvement.

• Be part of a culture that values safety, integrity, and excellence in everything we do.

 

To apply for this great opportunity, please click on "Apply" and submit your application. We cannot accept applications via email but for more information, please contact:
Alicia Jacobson – Talent and Sourcing Business Partner
E: Alicia.Jacobson@downergroup.com

 

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.  

 

At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.