Credit Controller

We are currently looking for Credit Controllers to join our Finance Function within the Corporate group.

This is a full-time opportunity, on a permanent basis. The role will be based in 10 South Colonnade, Canary Wharf London, E14 4PU.  

Government departments and agencies are working towards implementing a minimum 60% attendance in office sites.

We are currently implementing a flexible, hybrid way of working, with a minimum of 8 days per month working on site to enable the collaboration and contact with partners and stakeholders needed to deliver MHRA business. Attendance on site is driven by business needs so depending on the nature of the role, this can flex up to 12 days a month, with the remainder of time worked either remotely or in the office. Some roles will need to be on site more regularly. 

Who are we? 

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.  

The core purpose of the Finance Division is to ensure public funds are spent wisely and that the Executive and the Board make informed decisions about costs and investments than bring public value outcomes.   

The Finance Division is essential to ensure that the agency discharges its statutory responsibilities and carries out business operations while delivering optimal value from the funding we receive. 

The services Finance provides range from Finance Operations, through to Accounting, Reporting and Control, Strategic Finance, Finance Business Partnering and Risk and Assurance. 

We operate systems and controls to ensure that we procure goods and services and pay suppliers in line with the established public sector frameworks, collect the monies owed to us and keep the agency’s monetary assets safe and protected from fraud. 

We maintain the agency’s financial books of record, ensuring that they are a true and fair view of our operations and provide assurance to the Accounting Officer, DHSC and Parliament about the agency’s compliance with public sector transparency and spending rules. 

We provide management reporting, budgeting, planning and strategic modelling services across the agency, along with assurance, financial analysis and advice to the CEO, the Executive Committee and the Board. 

What’s the role? 

The accounts receivables team is part of Finance Operations functions and is responsible for billing and collections of payments due to the Agency. 

The Credit Controller has responsibility for managing allocated accounts in accordance with internal procedures with the support of the Accounts Receivables (AR) Manager, ensuring accounts are up to date and queries are dealt with in a timely manner.

Key responsibilities: 

• Responsible for debtor/customer accounts within a specific (alpha-range) section of the ledger. 

• To ensure all outstanding debts within a specific (alpha-range) section of the ledger are collected and allocated in a timely and efficient manner. 

• To ensure that any outstanding issues are resolved in a timely and efficient manner in conjunction with other Agency divisions as necessary. 

• To manage customer accounts in accordance with existing procedures and guidance as moderated by the AR Manager. 

• Ensure compliance with Finance Policy and SOPs, including desktop and guidance notes. 

• To deal with all queries concerning allocated customer accounts, liaising with other Agency divisions as necessary. 

Who are we looking for? 

Our successful candidate will have the following: 

• Substantial experience in Credit Control, Accounts Receivables Ledger Management and reconciliations. 

• Strong debt collections expertise with demonstrable experience of improving processes and systems. 

• Substantial knowledge and hands on experience of using Oracle Fusion or similar accounting systems. 

• Excellent understanding of the Order to Cash (O2C) end to end processes and the associated financial controls

Person Specification: 

Method of assessment: A=Application, I=Interview 

Behaviour Criteria:

• Changing and Improving (A, I)

• Managing a Quality Service (A, I)

• Delivering at Pace (A, I)

Experience Criteria:

• Broad experience and knowledge of accounts receivable systems (A, I)

• Experience in Accounts Receivables Ledger Management, account reconciliations, and the Order to Cash end-to-end process. (A, I)

• Ability to prioritise work, follow-up on commitments on a timely basis, work under pressure and adhere to deadlines. (A, I)

• Able to work in a fast-paced environment and manage a high volume of transactions (A, I)

Technical Criteria:

• Strong written and verbal communication skills (A, I)

• Knowledge of Credit Control and account reconciliations methodology (A, I)

• Proven substantial hands-on experience using Oracle Fusion Accounts Receivable modules (A, I)

• An understanding of Order to Cash end to end processes and applicable financial controls (A, I)

• Strong attention to detail and accuracy. (A, I)

• Proficient in Microsoft applications (A, I)

Strengths Criteria

• Organiser (I)

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification! 

Please note: The job description may not open in some internet browsers. Please use Chrome or Microsoft Edge. If you have any issue viewing the job description, please contact careers@mhra.gov.uk 

The selection process: 

We use the Civil Service Success Profiles to assess our candidates, find out more here. 

• Online application form, including a statement of suitability, of no more than 500 words demonstrating how you meet the person specification. Please ensure all application questions are completed in full; your application may not be considered if any responses are left blank. Our applications are CV blind, and our Hiring Managers will not be able to access your CV when reviewing your application. Please ensure not to include any personal identifying information on your supporting information.

• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles. 

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria.

• Candidates demonstrating substantial experience in credit control, including complex account reconciliations, and in-depth knowledge of the end-to-end order-to-cash process and associated controls.

• Proven substantial hands-on ex