Care Navigation Officer | Care Navigation Service | Preston | Full Time

Salary £25,989-£28,142 Per annum | Permanent, Full Time, 37 hours per week | Pro Rata

An exciting opportunity has become available for an enthusiastic and motivated person to join our growing Care Navigation Service.

In this rewarding role, you’ll be part of a supportive team of caring and compassionate colleagues, working closely with internal teams and external care providers each day. Using a range of ICT systems, software, and telephone communication, you will help secure vital packages of care for residents across Lancashire.

This is a fast‑paced role, so you’ll need to be highly organised, able to balance competing priorities, and maintain accuracy and attention to detail while working to tight deadlines.

Development: No previous sourcing experience is required. Full training will be provided, along with ongoing support to help you develop the skills needed to succeed in the role.

Key responsibilities:

• You will be responsible for sourcing care packages with external care providers for Lancashire residents using relevant IT systems and software and completing all associated administration tasks.
• You will have an allocation of work to manage independently.
• The role requires excellent verbal and written communication skills, enabling you to engage effectively with internal and external customers and colleagues at all levels. You will use a range of communication methods including telephone, electronic, and other media. 
• Demonstrate the ability and knowledge to follow established processes and procedures, and to operate effectively within relevant legal frameworks.
• Adhere to strict timescales and escalate cases where necessary. 
• Maintain timely, accurate, and up‑to‑date information and electronic records for management and other professionals, ensuring all data is handled securely.
• Work as part of a busy team and in collaboration with colleagues to ensure service targets are met.
• Work with limited supervision using creative thinking to solve problems.
• Develop excellent working relationships with both internal and external colleagues.
• On a rota basis - cover miscellaneous tasks such as allocating, dealing with team mailbox queries, and updating and distributing regular service information.
• Work closely with colleagues, managers, and other professionals to deliver an effective and high-quality service. 

Further information

We are seeking to recruit full‑time, permanent and temporary Officers. Successful applicants will be based at the County Hall Complex in Preston.

The service is open 364 days of the year (closed Christmas Day).  Successful candidates will participate in a rota determined by the line manager to cover working hours between 8am – 6pm Monday to Friday, as well as weekend and bank holiday working between 9am – 5pm.

International Sponsorship – this role is not open to international sponsorship.

For an informal chat about the role please contact: Donna Ashworth on 01695 587209 or Donna.ashworth@lancashire.gov.uk.

Please ensure you have completed the full application form questions and uploaded and attached your Supporting Statement. CVs can be submitted, but the panel will be unable to shortlist you for an interview without a comprehensive Personal Statement providing evidence of how you meet the criteria for the role based on the Job Description and Person Specification.

Job Description and Person Specification 

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.