AMER Business Development Meeting Specialist

Role Purpose

Provides support to Field Sales Force and Regional Sales Centers by servicing leads through the effective execution of the enquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG.

Proactively grow and maximize revenue and profit opportunities in the Groups and Meetings segment and fulfilment of leads from developed assigned accounts both dedicated and managed.

Key Accountabilities

Strategic Groups & Meetings Fulfillment​

• Own end‑to‑end documentation of MICE RFPs, including complex, high‑value, and project‑based Groups & Meetings RFPs ​
• Directly manage and fulfill assigned G&M leads with a minimum expected room night, aligned to regionally defined high‑value opportunity thresholds.​
• Apply commercial judgment to prioritize opportunities based on value, conversion likelihood, client importance, and strategic relevance.​
• Act as the primary orchestrator between clients, hotels, and sales stakeholders, guiding bid strategy, response quality, and timelines. ​
• Pull, analyze, and interpret G&M performance, pipeline, and conversion reports as needed to support prioritization decisions, stakeholder discussions and recommendations.​
• Support the development and continuous improvement of G&M best practices, playbooks, and process enhancements​

Sales Support & Stakeholder Advisory​

• May serve as a subject‑matter expert to Sales Leaders, Account Directors, and Key Account teams. ​
• Support the maintenance of accounts within the assigned seller’s portfolio by coordinating and completing required account related documentation and system updates, ensuring accuracy, compliance and timely enablement of seller’s account management activities.​
• Preparation of reports and presentations for business reviews with assigned accounts. ​
• Create and manage lead crediting cases for clearly defined and eligible G&M opportunities, ensuring accurate revenue attribution, alignment with sales ownership and compliance with established crediting guidelines

 

Key Skills & Experiences:

Education​

• At least two years of tertiary or higher education or the equivalent local requirement. Graduate of any four (4) year course preferable.​

Experience​

• Prefer at least one (1) year of business experience in Fulfillment Executive, Hotel Guest Relations, Hotel Sales environment, or any equivalent experience.​

Technical Skills and Knowledge​

• Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.​
• Ability to follow documented procedures.​
• Ability to build, manage and maintain relationships with internal and external stakeholders.​
• Ability to communicate professionally with stakeholders at all levels.​
• Verbal and written fluency in English, and a second language as applicable.​
• Advanced MS Word, PowerPoint and Excel skills 

 

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?