Quality & Continuous Improvement Leader

We are seeking An experienced and proactive Quality & Continuous Improvement Leader that will lead, manage, and elevate quality performance across our entire business, from manufacturing and engineering through to sales, installation, and customer-facing showroom operations.

Based at our Willenhall manufacturing facility, the Quality & CI Leader will ensure full compliance with ISO 9001, lead engineering change processes, drive continuous improvement initiatives, and uplift customer experience across all touchpoints. This includes overseeing quality processes in manufacturing, engineering, warehouse operations, field installation teams, and our four public-facing showrooms in the London area.

This is a multi-site leadership role requiring strong communication, process ownership, and frequent travel to London for team meetings, audits, and performance reviews.

Who are we? 

Celebrating our Centenary, Banham is a family-owned, family-run business that has been providing security solutions since 1926. We operate throughout London and the Home Counties, with sites in the Midlands and Swindon, offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our standards of People, Service and Quality alongside our core values of Family, Pride and Trust. Employees who began their Banham careers as trainees now head our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years through continual training, internal mobility and development opportunities. 

What will you be doing?

Quality Management & Compliance

Own and maintain the company Quality Management System (QMS) in full alignment with ISO 9001

Lead internal and external audits, corrective actions, and continuous improvement programmes

Ensure manufacturing, engineering, and supply chain activities meet defined quality standards

Maintain quality documentation, SOPs, and process controls across all locations

Manufacturing & Engineering Quality Oversight

Implement testing and inspection protocols for high-end locking and security products

Introduce systems to reduce defects, improve reliability, and support lean manufacturing

Manage engineering change control (ECN/ECO), ensuring changes are validated, documented, and implemented with minimal disruption

Partner with engineering to strengthen design-for-quality and root-cause problem solving

Coordinate cross-functional approvals for product or process changes affecting quality or compliance

Sales, Installation & Customer Experience

Develop service and quality standards for London-based sales and installation teams

Introduce metrics and feedback systems to improve installation quality and customer satisfaction

Support training programmes to ensure best practice and compliance across sales and fitting teams

Showroom Performance & Customer Satisfaction

Establish consistent service standards across all public showrooms

Improve customer journey, in-store experience, and post-purchase satisfaction

Use feedback, complaints data, and survey results to drive operational improvements

Continuous Improvement Leadership

Champion Lean, Kaizen, Six Sigma, or similar methodologies across departments

Lead cross-functional initiatives to improve productivity, reduce rework, and optimise workflow

Drive engineering change initiatives that deliver measurable performance improvements

Measure and report business-wide quality KPIs and implement improvement strategies

Act as the central quality link between manufacturing, sales, installations, and showrooms

Leadership & Collaboration

Mentor teams across the business in quality best practices

Build strong relationships with Manufacturing, Engineering, Sales, Installation, and Showroom leadership

Facilitate regular quality review meetings across Willenhall and London sites

What experience you will need to be successful:

Essential

• Six Sigma Green Belt (or equivalent)

• Significant experience in quality management or continuous improvement within manufacturing, engineering, or consumer products

• Strong working knowledge of ISO 9001 QMS implementation, auditing, and improvement

• Experience managing engineering change control processes in a technical or manufacturing environment

• Proven success driving improvements across multi-site operations

• Strong analytical and statistical analysis capability

• Excellent problem-solving and root-cause analysis skills

• Ability to manage projects independently and influence stakeholders at all levels

• Excellent communication, leadership, and training capability

• Willingness to travel regularly to London

• Experience working with customer-facing teams (sales, service, or retail environments - desirable not essential)

What will you get in return?

You will be entitled to a competitive salary of up to £60,000 PA (depending on experience) and a great range of benefits including:

• 33 days Annual Leave (includes bank holidays)

• Sick Pay that increases with length of service

• Access to company Healthcare Plan - after successfully passing probation (T&C's apply)

• Banham interest-free loan

• Cycle to work & Home & Tech scheme (each up to the value of £2k)

• Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)

• Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios

• Auto-enrolment into our pension scheme

• Training and development opportunities (including day releases for studies/exams)

• Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)

• Up to 50% off Banham products

• Banham Social Events

• Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend

• Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)

• An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family

• Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.