Content Team Lead

Company Description

Entain India is the engineering and delivery powerhouse for Entain, one of the world’s leading global sports and gaming groups. Established in Hyderabad in 2001, we’ve grown from a small tech hub into a dynamic force, delivering cutting-edge software solutions and support services that power billions of transactions for millions of users worldwide. 

Our focus on quality at scale drives us to create innovative technology that supports Entain’s mission to lead the change in global sports and gaming sector. At Entain India, we make the impossible possible, together.

Job Description

The Content Team Lead is an integral part of the Hyderabad Marketing Operations team, within the UK & Ire region.

This is a hands-on role, where you`ll be expected to build and execute content campaigns (e.g. landing pages, promo pages, thumbnails, banners etc.) while also overseeing a small team who does the same.

You`ll ensure all campaigns (both yours and your team`s) are executed within the defined SLAs while maintaining quality and minimizing errors. You`ll implement process and training initiatives to improve efficiency and quality over time.  

You`ll play a pivotal role in working alongside cross-functional teams to execute key processes, manage projects, and ensure the smooth day-to-day operations of our business.

In your role as Team Lead, you will create a positive enjoyable working environment, while nurturing your team`s technical and professional development.

Lastly, you`ll be known for your strong interpersonal relationship building skills, technical expertise, attention to detail, and strong organizational planning skills.

Key Responsibilities

• Collaborate with the Marketing Operations team and key business stakeholders to meet the day-to-day business requirements. This will involve working closely with:
  • Proposition
  • Operations
  • Content, and
  • Marketing Operations SLT
• As mentioned above, you`ll ensure all campaigns (both yours and your team`s) are executed within the defined SLAs while maintaining quality and minimizing errors. You`ll implement process and training initiatives to continually improve and optimize deliverables over time
• Accountable for the internal QA of your team. You will continually reinforce the importance of creating a smooth player journey / experience in your team across all promotional campaigns. You`ll detect and prevent technical errors and continually optimize promotions
• Communicate proactively and effectively with your team, the Marketing Ops SLT and key business stakeholders to provide updates, gather feedback, and address content related issues
• Identify and automate existing process to increase operational efficiency and improve player (and colleague) experience
• Provide support to the Operations team on content / operational escalations, regular promotional builds, and internal queries in a timely fashion
• You will value and invest in the technical and professional development of your team, providing regular and timely feedback, training and development opportunities and creating an enjoyable and productive work environment
• Facilitate daily/weekly team huddles, ensuring they are productive, efficient, and achieve intended objectives
• Stay up to date on industry trends, new tools and best practices
• Collaborate with Product teams when required, including supporting on UAT, MUAT, go-no-go decisions
• Oversees team productivity and occupancy reports, ensuring the team complete their work stats in a timely manner
• Manage shift rota, availability tracker, leave periods, and work from home requests for the team
• Ensure UDB data remains up to date

Maintain accurate documentation of content processes, procedures and workflows

Qualifications

• You are highly skilled in the tools and systems used by the HYD Marketing Content team, including but not limited to:
  • HTML, CSS, Sitecore, and SNOW
  • You are familiar with the tools used by the Operations team and understand any dependencies
• You have excellent communication and presentation skills, both verbally and in writing
• You have strong interpersonal skills, and collaborate and work well with a diverse team at all levels of seniority
• You are an active listener, skilled at listening to team members’ concerns and getting to the heart of the matter to resolve issues effectively
• You enjoy nurturing and mentoring junior staff, and you foster an open enjoyable productive and inclusive environment
• You are enthusiastic and have a positive approach to work, including a desire to absorb feedback and continually develop professionally
• You are a quick learner on new tools and stay updated on technology developments and best practice

At times you will be exposed to sensitive information, and you have the maturity to always maintain confidentiality

Additional Information

Diversity and equal opportunities:

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong.

We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, you will have a voice here, and the space to do your best work.

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

At Entain we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us in Hyderabad, you can expect to receive great benefits like:

• Healthy and Dynamic work environment
• Great Learning and Skill development opportunities.
• Safe home pickup and home drop
• Group Mediclaim policy
• Group Critical Illness policy
• Communication & Relocation allowance
• Annual Health check
• Onsite Travel opportunities

Our diverse internal networks provide the support for you to express your views and make a positive difference, all for the good of entertainment.

At Entain India, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.