Clinic Support Officer

Company Description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

Griffith Health Clinics form part of Griffith University’s health portfolio and provide community-based clinical services while supporting the practical education of health students. Our clinics operate across multiple disciplines and are committed to delivering safe, ethical, and client-centred care.

Working within Griffith Health means being part of a collaborative environment where clinical excellence, education, and community impact come together. Our professional staff play a vital role in ensuring patients, students, and academics are supported by efficient and responsive administrative services.

We are seeking a motivated Clinic Support Officer to join our Psychology Clinics team, providing high-quality reception and administrative support within our clinical environment.

Key Responsibilities

• Serve as the first point of contact for patients and stakeholders, providing professional and timely assistance.
• Manage appointments, waitlists, and patient records using the Patient Management System.
• Process payments, perform daily reconciliations, and maintain accurate financial records.
• Maintain clinic databases, prepare routine correspondence, and support patient record administration.
• Contribute to a collaborative team environment and ensure compliance with University policies and relevant legislation.

About you
To be successful in this role, you will hold:

• An Associate Diploma with relevant experience or a combination of relevant skills, knowledge and experience
• Strong interpersonal and written communication skills, including a demonstrated ability to contribute to a high-performing team.
• Outstanding organisational skills and the ability to manage competing priorities.
• Strong IT skills and experience in the use of the MS suite of programs and applications.

What we can offer
This is a continuing, part-time (70%) position primarily based at Griffith University’s Brisbane South (Nathan) campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 4 range $73,623 - $77,680 per annum + 17% superannuation. The total full time FTE package will be in the range $86,139 - $90,886 per annum.

Additional Information

Why Griffith
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 

• Salary packaging options and corporate health discounts 
• Generous leave entitlements including paid parental leave and leave loading 
• Support with future learning opportunities through our educational staff assistance scheme.

How to apply 
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. 

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. 

Please submit your application online and ensure it includes the following: 

• A covering letter (2-page limit) outlining your suitability for the role (please refer to the About You section above and the position description)
• Current curriculum vitae including full contact details 

Applicants must have unrestricted working rights. VISA sponsorship is not available for this position. 

For further information specifically about this role, please contact Aline Archbold, Psychology Clinics Manager at a.archbold@griffith.edu.au. 

For further application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner on j.dhall@griffith.edu.au. 

Closing date: Monday 9 March 2026 at 11:59pm AEST. All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update.