This job was posted more than 40 days ago and might be expired.
About this role
Full Time Entry-level Specialist 2, Customer Support in banking at Cprime in Cincinatti, OH. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- Cincinatti, OH
- Salary
- 40k - 40k USD
- Experience
- Entry-level · 1+ years
Core stack
- Customer Service
- Performance
- Efficiency
- Remote
- Retail
Quick answers
What is the salary range?
The salary range is 40k - 40k USD annually.
What skills are required?
Customer Service, Performance, Efficiency, Remote, Retail.
Cprime is hiring for this role. Visit career page
Cincinnati, United States
Role: Specialist 2, Customer SupportContract: 3+ months- Contract-to-HireLocation: Blue Ash, OH (no remote work available)
Job Description:Onsite in Blue Ash, OH (no remote work available)Start: 03/23 Schedule: Mon-Fri 9am-6pm ESTP ay $20.00/hourWould prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.You will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.Job ResponsibilitiesEnsure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail. Job Requirements1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.
Job Description:Onsite in Blue Ash, OH (no remote work available)Start: 03/23 Schedule: Mon-Fri 9am-6pm ESTP ay $20.00/hourWould prefer candidates who have worked in call center, retail, food services, cashiering, dispatch, banking, or any role that involves heavy customer service.You will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.Job ResponsibilitiesEnsure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.Advocate as the voice of the customer to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail. Job Requirements1+ years of customer service and/or contact center experience preferredStrong verbal and written communication skills.
Job details
Workplace
Office
Location
Cincinatti, OH
Job type
Full Time
Experience
Entry-level · 1+ years
Salary
40k - 40k USD
per year
Jobr Assistant extension
Get the extension →