Team Leader & Service Coordinator

Consumer Care/Customer Care

Permanent

Job Description

Shape the future. Bring your potential to life

Electrolux Group
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed 39,000 people around the world. For more information go to www.electroluxgroup.com.

All about the role:
In this role, you will lead and develop a team of Service Technicians within the Stockholm Service organization, ensuring they have the knowledge, tools, and support needed to deliver exceptional consumer experiences. You will be responsible for driving service performance, revenue, and after‑sales product sales while continuously enhancing team capabilities in areas such as communication, customer satisfaction, and overall service excellence.

A key part of the role is the ongoing optimization of processes, workflows, and network structure in close collaboration with the Service Operation Manager Sweden, ISP partners, and colleagues at headquarters. You will identify training needs, support sales‑promoting initiatives, and contribute actively to the ongoing transformation of the Service organization in line with Electrolux core values. You will also participate in specific service and sales projects as required, all while ensuring operational performance and key performance indicators are consistently met or exceeded.

Key responsibilities

• Lead, support, and develop a team of Service Technicians, ensuring strong technical and disciplinary leadership.
• Strengthen team capabilities with a clear focus on Consumer Experience, communication, customer satisfaction, and after‑sales performance.
• Drive service results, revenue, and after‑sales product sales through efficient performance management and Service Excellence.
• Collaborate cross‑functionally with the Service Operation Manager Sweden, ISP stakeholders, and headquarters to optimize processes, planning, and network efficiency.
• Identify training needs, support sales‑driving initiatives and projects, and contribute to the ongoing organizational transformation while meeting operational KPIs.

Who you are:

• Job-specific experience in a service environment. Previous experience in a similar role is considered an advantage.
• Strong knowledge and experience in customer facing and administrative work.
• Previous leadership and manager experience.
• Experience in service or sales.
• Good understanding of computer systems, mobile devices, and other technical products, as well as common Office applications.
• Strong customer orientation and excellent time management.
• Fluency in Swedish (both written and spoken) and English is mandatory.