About this role
Full Time Entry-level Aftersales - Technical Support Engineer - BELUX in AI at XPENG in Namur. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- Namur
- Experience
- Entry-level · 5+ years
Core stack
- Cross-functional
- Customer Service
- Documentation
- Contributing
- Feedback
- Sales
Quick answers
What are the qualifications?
Reports to the Head of Aftersales Benelux and is part of the Service team.Qualifications• Associate degree or equivalent in Automotive Engineering or a related technical field.
What skills are required?
Cross-functional, Customer Service, Documentation, Contributing, Feedback, Sales.
XPENG is hiring for this role. Visit career page
Namur, Belgium
Aftersales - Technical Support Engineer - BELUXNamurFull-timeIntelligent manufacturing / Industrial Internet / Industrial automationResponsibilities- Act as the first point of contact for our network with their technical questions, troubleshooting and providing solutions in a timely and efficient manner.
- Collaborate with cross-functional teams including quality engineering, product development, sales and others to effectively address and resolve customer issues.
- Identify trends and patterns from the Scepter System (DMS) and feedback, contributing to continuous improvement efforts.
- Communicate and write technical bulletins, technical descriptions, campaign information to the markets.
- Manage technical repair manuals, wiring diagrams and other documents related to the technical department.
- Develop and deliver training programs to internal teams.
- Investigate and analyze root causes of quality issues, working closely with relevant teams to identify corrective and preventive actions.
- Participate in the development and review of product documentation, specifications and quality control plans.
- Collaborate with the corporate quality team to track and release upgrades accordingly.
- Reports to the Head of Aftersales Benelux and is part of the Service team.Qualifications• Associate degree or equivalent in Automotive Engineering or a related technical field.
• 5+ years of experience in technical aftersales support.
• Strong technical knowledge of EVs and the ability to understand complex systems and processes.
• Excellent problem-solving and analytical skills.
• Familiarity with quality standards and regulatory requirements relevant to the industry.
• Effective communication skills in Dutch, French and English, both verbal and written. Knowledge of another European language is a plus.
• Strong Customer Service mindset.
• Ability to collaborate in cross-functional teams and manage multiple priorities.Apply