About this role
Full Time Mid-level L2 – Technical Support Engineer in healthcare at iLink Digital in Chennai, India. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- Chennai, India
- Experience
- Mid-level
Core stack
- Infrastructure
- Documentation
- Google Cloud
- Stakeholder
- Performance
- Kubernetes
- Healthcare
- Analytics
- Debugging
- Angular
- Python
- Design
- HTML
- CSS
- GCP
Quick answers
What skills are required?
Infrastructure, Documentation, Google Cloud, Stakeholder, Performance, Kubernetes, Healthcare, Analytics, Debugging, Angular, and more.
iLink Digital is hiring for this role. Visit career page
Chennai, India
About The Company:
iLink Digital is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors (ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oil and gas, education, and life sciences. iLink’s expertise includes Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, Portal, collaboration & Social Employee Engagement, Embedded Systems and User Experience design etc.
What makes iLink's offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.
Requirements
Shift: Late Night / Rotational Shifts
Role Summary
The Technical Support Engineer (L2) will be responsible for advanced troubleshooting, root cause analysis, and technical resolution of application and cloud-related incidents. This role requires hands-on expertise across web technologies, server-side logic, and Google Cloud environments .
Key Responsibilities
- Perform detailed analysis of incidents escalated from L1
- Troubleshoot application, configuration, and integration issues
- Perform log analysis, monitoring diagnostics, and performance checks
- Investigate cloud infrastructure issues (GKE, App Engine, Compute Engine)
- Coordinate with L3 / Dev / Cloud teams for resolution
- Provide workarounds and technical fixes where applicable
- Contribute to problem management & RCA documentation
- Support deployment validation and environment troubleshooting
- Update knowledge base & runbooks
Required Skills
· Technical Skills
· Strong understanding of web applications (Angular, HTML, CSS)
· Experience supporting Python or C# backend applications
· Hands-on experience with Google Cloud Platform (GCP)
· Familiarity with:
o GKE (Kubernetes basics)
o App Engine
o Compute Engine
· Experience in application performance troubleshooting
· Strong debugging & log analysis skills
· Experience using ServiceNow
· Soft Skills
· Good communication & stakeholder interaction skills
· Analytical & problem-solving mindset
· Ability to manage production-critical incidents
Benefits
- Competitive salaries
- Medical Insurance
- Employee Referral Bonuses
- Performance Based Bonuses
- Flexible Work Options & Fun Culture
- Robust Learning & Development Programs
- In-House Technology Training