Lead Consultant, Customer MDM Developer

Ready to build the future with AI? 
At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 
Inviting applications for the role of Lead Consultant, Customer MDM Developer
Develop, configure, maintain, and enhance Customer Master Data Management (MDM) solutions on Informatica IDMC platform. Ensure data quality, integrity, and seamless integration across enterprise systems while supporting operational and enhancement activities for customer-related data domain.
Responsibilities
•    Design and implement customer data models, hierarchies, and master data governance rules in C360 (Customer 360)
•    Develop and maintain data integration flows, transformation logic, and validation rules within IDMC (CDI/CAI)
•    Build and optimize customer data workflows, enrichment processes, and survivorship logic
•    Troubleshoot and resolve customer data quality issues, perform root cause analysis, and implement preventive measures
•    Execute enhancement requests: new customer attributes, validation rules, UI improvements, and integration expansions
•    Support bulk upload operations, data migration, and mapping table management for customer entities
•    Collaborate with data stewards and business stakeholders on customer data governance and audit requirements
•    Perform testing, regression analysis, and validate changes in Dev/Test environments before production deployment
•    Create and maintain technical documentation, runbooks, and process maps for customer MDM operations
•    Participate in L1/L2 incident triage and resolution for customer data issues

Qualifications we seek in you!
Minimum Qualifications
•    Informatica IDMC: Expert in C360, CDI, CAI configuration and development
•    Data Modeling: Strong understanding of customer data models, hierarchies, and party models
•    Integration: Experience with REST APIs, batch processing, and real-time data integration
•    SQL/Scripting: Proficiency in SQL, Python, or shell scripting for data manipulation and automation
•    Testing: Knowledge of data validation, regression testing, and quality assurance procedures
•    Tools: ServiceNow (or similar ticketing), Git, monitoring dashboards, logging frameworks
•    Data Governance: Understanding of data quality standards, MDM best practices, and compliance requirements

Preferred Qualifications/ Skills
•    Informatica certifications (IDMC, C360, Data Integration)
•    Experience with Salesforce, ERP systems, or other customer-related platforms
•    Exposure to AI/ML-driven data quality and anomaly detection tools
•    Agile/Scrum experience and cross-functional collaboration
•    Strong analytical and problem-solving skills
•    Excellent communication and documentation abilities
•    Ability to work in a fast-paced, collaborative environment
•    Attention to detail and commitment to data accuracy
•    Customer-focused mindset with proactive approach to optimization
•    16x5 standard business hours coverage; 24x7 on-call during critical periods
•    Remote/hybrid with occasional travel for onsite engagements (as needed)
•    Participation in on-call rotation for production support

Why join Genpact? 
•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 
•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 
•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.