IT Support Engineer

Job Type Full-time Description

Company Overview

AvonRisk is a national provider of risk management, claims administration, and managed care services for carriers, employers, and public entities across the United States. AvonRisk was created by bringing together leading boutique third-party administrators (TPAs) and managed care firms under one collaborative platform.

Mission and Philosophy

We were founded by operators who understand the challenges of running boutique firms in the risk management industry. We are built on the belief that boutique teams are the heart of the industry, and when given proper support, everyone wins—founders, teams, and the people they serve. Our approach is "human-first technology and support" that amplifies seasoned judgment rather than replacing it.

Position Summary

The IT Support Engineer will deliver white glove technical support to employees across the organization, ensuring seamless technology experiences throughout the employee lifecycle. This role combines hands-on technical expertise with exceptional interpersonal skills to provide high-touch, client-first service in a fast-paced environment. The engineer will be part of a team responsible for IT asset management (ITAM), employee support through our ticketing system, employee onboarding/offboarding, support documentation, and assist with engineering projects as needed.

Key Responsibilities

• Provide white glove, high-touch technical support to end users across all levels of the organization, ensuring prompt and professional resolution of issues.
• Manage the complete employee technology lifecycle including onboarding, role changes, equipment refreshes, and offboarding.
• Administer and support Active Directory, Entra ID, Microsoft 365, Windows 365, Intune, Autopilot, and other business critical applications.
• Support and troubleshoot Windows and Mac endpoints, ensuring optimal performance and security compliance.
• Manage and maintain copy/print hardware and solutions across office locations.
• Oversee IT Asset Management (ITAM) including inventory tracking, deployment, and disposal of hardware and software assets.
• Document support procedures, knowledge base articles, and asset records to ensure consistency and knowledge sharing.
• Assist IT engineering with various infrastructure projects, migrations, and new technology deployments.
• Identify opportunities to improve support processes and enhance the employee technology experience.
• Provide support for office openings, relocations, and special events requiring on-site technical assistance.

Requirements

Required Skills & Experience

• 3+ years of experience in an internal IT support role within an enterprise environment.
• Hands-on experience supporting Active Directory, Entra ID, and Group Policy.
• Proficiency with Microsoft 365 administration (Exchange, SharePoint, Teams, OneDrive).
• Experience with Windows 365 Cloud PCs, Intune device management, and Autopilot deployment.
• Strong experience supporting both Windows and Mac operating systems.
• Familiarity with copy/print hardware deployment, configuration, and troubleshooting.
• Demonstrated experience with IT Asset Management practices and tools.
• Excellent interpersonal and communication skills with a genuine client-first mindset.
• Ability to deliver white glove service with professionalism, patience, and empathy.
• Strong organizational skills and ability to thrive in a fast-paced environment.
• Excellent troubleshooting and problem-solving abilities.
• Ability to work independently while collaborating effectively with team members.

Preferred Qualifications

• Microsoft certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator, Microsoft Certified: Azure Fundamentals).
• Experience with ITSM/ticketing platforms.
• Experience supporting VIP or executive-level users.
• Knowledge of endpoint security tools and best practices.

Salary Description $29.00- $33.00