Patient Relations Coordinator – German Speaking

About Massive Bio

Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment.

Founded in 2015 and headquartered in US, Massive Bio is scaling its impact globally by powering operations across multiple countries and bringing innovative cancer treatment options to a rapidly growing and diverse population of patients. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies.

About the Role

As the Patient Relations Coordinator, you will support cancer patients and caregivers in Germany through structured, compliant communication and coordination. You’ll manage patient onboarding, documentation, and follow-ups in our systems while protecting sensitive data under GDPR standards.

Key Responsibilities

• Serve as the primary point of contact for cancer patients and caregivers in Germany

• Provide structured and compliant information about Massive Bio services and clinical trial processes

• Facilitate patient onboarding, consent coordination, and medical record collection

• Maintain accurate and complete documentation within CRM systems

• Conduct structured follow-ups aligned with defined KPIs and operational standards

• Ensure patient data handling in full compliance with GDPR and privacy-sensitive requirements

• Support communication with treating physicians when appropriate

• Provide relevant operational insights to internal teams when necessary

Qualifications & Requirements

• Bachelor’s degree or equivalent professional experience

• Minimum 2+ years of experience in patient coordination, healthcare operations, or structured customer service

• Strong familiarity with the German healthcare system and medical terminology

• Basic understanding of clinical trial phases and enrollment processes

• Native-level German and professional-level English

• Demonstrated experience handling sensitive patient data in compliance with GDPR

• High level of accuracy, documentation discipline, and CRM proficiency

• Excellent verbal and written communication skills

• Strong emotional intelligence and ability to navigate sensitive conversations professionally

• Proven reliability, structured work approach, and KPI accountability