Live Chat Support Specialist

Department: Dedicated Recruitment

Employment Type: Freelance

Location: Philippines

Compensation: $5.00 / hour

Description

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates. 

Key Responsibilities

• Answering client's inquiries
• Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
• Tracking Shipments and backend shipping inquiries
• General Research
• Updating addresses and client information

Qualifications

• 1 year live chat experience 
• Strong English communication skills, both verbal and written
• Can work 40 hours a week during US business hours, must be open to shifting schedule
• No other commitments, can start ASAP
• Has own work-from-home equipment
  • Internet speed: At least 50mbps
  • Computer processor: At least Core i5 or equivalent
  • Complete with webcam & headset

Benefits

• 100% work-from-home setup
• Hands-on support
• Training opportunities