Customer Support Assistant

Company Description

Swift7 Consultants is a dynamic consulting firm dedicated to delivering strategic communication and operational solutions that empower organizations to grow with clarity and precision. Our team is composed of forward-thinking professionals who value structure, innovation, and measurable results. We believe that effective communication is the foundation of every successful organization, and we are committed to building systems that drive performance, alignment, and long-term growth.

Job Description

We are seeking a detail-oriented and service-focused Customer Support Assistant to join our Cincinnati team. This role plays a vital part in ensuring seamless client communication, resolving inquiries efficiently, and supporting internal departments to maintain high service standards.

The ideal candidate demonstrates strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.

Responsibilities

• Respond promptly and professionally to customer inquiries

• Provide accurate information regarding products, services, and processes

• Assist in resolving customer concerns and escalating complex issues when necessary

• Maintain detailed and organized customer records

• Coordinate with internal teams to ensure timely follow-ups

• Support administrative tasks related to client services

• Contribute to improving overall customer experience standards

Qualifications

• Strong verbal and written communication skills

• Excellent organizational and time-management abilities

• Professional demeanor and customer-focused mindset

• Ability to multitask in a fast-paced environment

• Problem-solving and critical-thinking skills

• Proficiency in basic computer systems and office software

• Team-oriented attitude with the ability to work independently

Additional Information

• Competitive salary ($44,000 – $48,000 per year)

• Clear growth opportunities within the organization

• Professional development and skill enhancement

• Supportive and collaborative team environment

• Structured training and onboarding

• Stable full-time position with long-term career potential