Engineer II, Platform

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

Job Description

This position is on-site in Knoxville, TN

The RPA Platform Administrator is responsible for the stability, performance, security, and scalability of the Blue Prism RPA platform. This role owns end-to-end infrastructure maintenance, platform operations, and automation production support to ensure reliable, compliant, and high-availability automation services across the enterprise.

• Administer and maintain the Blue Prism platform across environments
• Manage Blue Prism infrastructure components:
  • Application servers
  • Runtime Resources (Digital Workers)
  • Control Room
  • SQL Server databases
  • APIs and end points
• Ensure high availability, load balancing, and disaster recovery readiness
• Perform platform upgrades, hotfixes, and patching with minimal business disruption
• Capacity planning for bots, queues, licenses, and infrastructure growth

• Support RPA release cycles including code back up and deployment
• Coordinate with infrastructure, cloud, and network teams for provisioning and scaling
• Maintain configuration standards and environment consistency

• Implement and manage:
  • Role-based access control (RBAC)
  • Credential Manager / secure credential vaults
  • Automation schedules
  • Certificate management and encryption
• Ensure platform compliance with enterprise security, audit, and regulatory standards
• Experience in hosting and upgrading RPA products for customers·
• Support audits by providing logs, access records, and operational evidence

• Proactively monitor bot health, schedules, queues, and system performance, including cleaning up temp files, browser history on bot machines
• Troubleshoot platform, infrastructure, and runtime failures
• Provide L2/L3 production support and root cause analysis
• Implement alerting and automated recovery mechanisms

• Define and maintain SOPs, runbooks, and operational documentation
• Drive platform stability, uptime SLAs, and performance KPIs
• Optimize infrastructure cost and runtime utilization
• Partner with Business users, RPA developers, and architects to enable faster delivery

Qualifications

• 3+ years of experience administering RPA/Blue Prism platforms
• Strong knowledge of:
  • Windows Server
  • SQL Server (backup, restore, performance tuning)
  • VM-based or cloud infrastructure (Azure / AWS preferred)
• Experience with:
  • High-availability architecture
  • Load balancers
  • Active Directory integration
  • Certificate-based authentication
• Familiarity with monitoring tools and log analysis
• Blue Prism installation, configuration, and upgrades
• Runtime Resource management and workload distribution
• Queue management and Control Room operations
• License management and usage optimization
• Strong troubleshooting and incident management skills
• Ability to operate in 24×7 or on-call production environments
• Clear documentation and stakeholder communication
• Experience working in regulated or enterprise environments
• Blue Prism certification (ASD / AD01 / AD02)
• Experience with cloud-hosted RPA platforms
• Exposure to enterprise automation CoE models
• Knowledge of ITIL or production support frameworks
• Platform uptime and stability
• Mean time to recover (MTTR)
• Successful releases with zero platform incidents
• Secure, compliant, and scalable RPA operations
• Bachelor's Degree or Equivalent