IT Technician

• Provides excellent customer service through interactions with customers via telephone, e-mail, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues   • Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management   • Configuration and deployment of client’s equipment to perform business required functions such as file sharing, printing, email and internet usage   • Have solid understanding client OS and application operations related to company services and deployment of such items   • Active Directory functions such as: group creation and modification, user creation and modification and various permission related items.   • Establish and maintain user accounts and passwords in accordance with company information security guidelines.   • Manage enterprise software inventory system to track and distribute company approved software programs and updates.   • Ability to work both independently and with a group efficiently to meet deadlines   • Review and recommend modifications to helpdesk procedures with IT Managers   • Self-motivated, detail-oriented and organized to meet 2s standards   • Excellent communication, both oral and written, interpersonal, organization and presentation skills   • Documents, tracks, and monitors the problem to ensure a timely resolution. Provide excellent case note documentation and ability to create numerous Knowledge Base articles   • Abide by company Core Values and behave professionally, courteously, and respectfully in all situations   • Perform other duties as assigned.