About this role
Full Time Mid-level Manager, Service Center in AI at TForce Freight in Pottstown, PA, United States. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- Pottstown, PA, United States
- Experience
- Mid-level
- Education
- Bachelor's degree
Core stack
- Performance
- Sales
Quick answers
What are the qualifications?
Bachelor's Degree or international equivalent - Preferred
What skills are required?
Performance, Sales.
TForce Freight is hiring for this role. Visit career page
Pottstown, United States
Job Title: Manager, Service Center
Job Summary:
This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.
Job Responsibilities:
- Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
- Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
- Observes dock operations to ensure established work procedures are followed.
- Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
- Communicates updated corporate policies and service center work rules.
- Manages and maintains customer relationships, resolves issues, and retains customers.
- Identifies individual and team skill gaps and developmental opportunities.
- Oversees Managers and Supervisors.
Job Requirements:
- U.S. citizen or otherwise authorized to work in the U.S.
- Excellent Verbal and Written Communication Skills- Required
- Bachelor's Degree or international equivalent - Preferred