In-Service/Fleet/Field Quality Engineer, Quality Engineering Team

Prime Air is seeking an experienced engineer to monitor hardware quality and compliance issues in our drone delivery operations. Are you interested in solving problems for a quickly scaling business using state-of-the-art technology?

Key job responsibilities
In this role you will:
- Monitor quality issues in the service fleet of delivery drones and our supporting systems
- Triage and resolve quality issues by performing a Root Cause and Corrective Action (RCCA) analysis
- Drive the resolution of in-service issues by coordinating the actions of other Prime Air engineering and operations teams
- Identify compliance issues (compliance to regulation or internal procedures) and solve the issues or pass them to compliance stakeholders
- Work with compliance stakeholders to maintain a comprehensive risk-based audit program

A day in the life
0800-0830: Brief status of drone fleet and discuss prominent issues.
0830-1000: Investigate a quality issue found by field maintenance technicians. Work cross-functionally with Supplier and Assembly Quality Teams to see where the issue originated. Be sure to consider all possible failure points across manufacturing and operations.
1000-1200: Investigate variances in crew logs. Meet with drone operators, regulatory SMEs, and the Learning team to make standards clearer for crews.
1200-1230: Lunch with a view of Mt. Rainier.
1230-1700: Focus time designing a process for part scrapping that scales to over 100 sites.

About the team
The Quality Engineering team at Prime Air ensures the quality of parts coming from suppliers, assembly processes, and in-service drones. The In-Service Quality (ISQ) team covers the last phase of the product quality lifecycle. We monitor for quality issues and process breaks where drones are actually used to deliver to for our customers. Our scope is broad because problems at this phase can come from a part design, software issues, user documentation, or external factors. Anywhere we see a risk, we respond, coordinating with other teams and resources across the company to improve safety, efficiency, or customer experience.

Basic Qualifications

- 4+ years of working in mechanical engineering or equivalent experience
- Bachelor's degree in mechanical engineering or equivalent
- Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
- 4+ years of technical support, or 4+ years of relevant technical position experience

Preferred Qualifications

- Experience in the design of complex mechanical products and equipment at volume
- Experience in aviation, aerospace, or drone operations
- Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
- Experience supporting a 14 CFR part 121 or part 135 operator, or a foreign equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 117,300.00 - 160,000.00 USD annually