Manager

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Manager, Record to Report 
We require someone with extensive knowledge and experience in, Record to Report- Servicing of Loans & Leasing portfolio which would primarily involve account maintenance, bank reconciliations, payment processing, invoicing and investor reporting.
Responsibilities
In this role, you will be responsible for all the activities which include:

Loan Account Administration
•    Onboarding of loans in system of record
•    Seamless process of invoicing and report any discrepancies in process to management. 
•    Payment processing via Check, wire, ACH with no errors.
•    Timely Account maintenance involving due date changes, contact info updates, assumptions, cancellations, etc to be processed within agreed TAT with client.
•    Refunds issued to borrowers are processed within agreed SLA 
•    Ensuring Quality checks are performed with 100% peer audit and 30% FLM audit on all deliverables.
•    Validation of all cash/ financial transaction via Cash Reconciliation at end of day.

Accounting
•    Reviewing of Daily/monthly collection & operating reconciliations 
•    Reporting of open items to management and to client on agreed timelines
•    Reviewing and ensuring accurate daily and monthly reporting is delivered to client with SLA.
•    Review & delivery of processing of sales & repurchases within agreed timelines.
•    Ensuring checks are issued and printed for refunds and filings within SLA 
•    Credit reporting is delivered to client as per agreed timeline.

Others
•    Ensure all SLAs/KPIs are met as per agreed in client contract.
•    SOPs to updated and sign off quarterly.
•    100% Cross training with in the team and backups to be created for each activity.
•    1-O-1s with appropriate feedback to be completed on monthly basis.
•    VIC to be submitted on time
•    Process Knowledge test to be created basis errors committed by team members and shared with Knowledge management team.
•    Process controls to be defined by reviewing activities. 
•    Capacity utilization to be reviewed every month. 
•    End-to-End Lease & Loan Process Expertise Deep understanding of origination, servicing, collections, closures, and customer lifecycle.
•    Operational Workflow Management Ability to design, monitor, and improve daily processes for efficiency and accuracy.
•    Product & Policy Familiarity Knowledge of lease and loan products, terms, and operational policies (without legal/accounting depth).
•    Data Analysis & Reporting Comfort with operational metrics, KPIs, dashboards, and root-cause analysis.
•    Process Improvement (Lean/Six Sigma mindset) Identifying bottlenecks, reducing turnaround times, and improving customer experience.
•    Risk & Control Awareness Spotting operational risks, ensuring compliance with internal controls, and mitigating errors.
•    Team Leadership Managing large teams, mentoring SMEs, and driving performance.
•    Cross-Functional Collaboration Working with product, IT, compliance, and customer service teams to resolve issues.
•    Stakeholder Communication Presenting updates, escalations, and solutions clearly to senior leadership.
•    Loan/Lease Management Systems Hands-on experience with core platforms used in loan servicing and lease operations.
•    Workflow Automation Tools Familiarity with RPA, BPM tools, or other automation solutions to streamline operations.
•    MS Office & Reporting Tools Advanced Excel, PowerPoint, and possibly BI tools (Power BI, Tableau) for reporting.
•    Customer-Centric Thinking Ensuring operational processes align with customer satisfaction and service quality.
•    Issue Resolution Handling escalations, disputes, and exceptions effectively.
•    Change Management Leading transitions (system upgrades, process migrations, outsourcing/insourcing).
•    Digital Transformation Awareness Understanding how fintech, AI, and automation impact lease & loan operations.
•    Continuous Learning Staying updated on industry best practices and operational innovations.

Qualifications we seek in you!
Minimum qualifications
•    B.Com
Preferred qualifications 
•    Good Written/Verbal Communication
•    MS Excel Knowledge, Pivot, VLOOKUP, Macros, PowerBi
•    Quality Lean/Process Improvement knowledge
Why join Genpact? 
•     Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 
•    Make an impact – Drive change for global enterprises and solve business challenges that matter 
•    Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.