Customer Care Executive

Sharaf DG

Posted about 14 hours ago

About this role

Full Time Executive Customer Care Executive in education at Sharaf DG in Dubai, United Arab Emirates. Apply directly through the link below.

At a glance

Work mode: Office
Employment: Full Time
Location: Dubai, United Arab Emirates
Experience: Executive · 5+ years

Core stack

Problem Solving
Reconciliation
Hospitality
Compliance
Audit

Quick answers

What are the qualifications?
Educational Qualification Graduate
What skills are required?
Problem Solving, Reconciliation, Hospitality, Compliance, Audit.

Sharaf DG is hiring for this role. Visit career page

Dubai, United Arab Emirates

Job Summary & Purpose Responsible for resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Check to ensure that appropriate changes were made to resolve customers' problems. Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Job Description:

Complaints to be attended and closed to the satisfaction of the customer
Warranty Products to reach service centers within TAT
Genuine Cash/Credit Card Refund issued to the customer
Customer Care Location Ageing Stock Monitoring and Reconciliation
ISO Compliance - as per Audit rating (SOP Compliance Store)
Ensure TAT of Warranty products of Customers and SDG stocks to return within 15 business days from service center
Execute Purchase Returns of products lying at service center/supplier if not returned in 15 business days.
Ensure accept only good items as return

Requirements

Experience (Yrs & Field) 3-5 years Educational Qualification Graduate Professional Certifications Diploma in Hospitality - preferable Skills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skills