About this role
Full Time Entry-level Education Associate in education at Miral in United Arab Emirates. Apply directly through the link below.
At a glance
- Work mode
- Office
- Employment
- Full Time
- Location
- United Arab Emirates
- Experience
- Entry-level · 1+ years
Core stack
- Customer Service
- Innovation
- Design
Quick answers
What skills are required?
Customer Service, Innovation, Design.
Miral is hiring for this role. Visit career page
United Arab Emirates, United Arab Emirates
Join us at Miral Experiences!
Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
About the Role
The Education Associate is a guest facing role which welcomes and interacts with guests of all ages. This position is responsible for delivering important information in the assigned Zoological attractions and/or exhibits. This position requires the ability to stand and walk for an entire shift; handle and work with animal ambassadors including mammals, birds, Reptiles and some aquatic species. Lift, push and pull 15kg; and work in varying shifts/hours based on business needs, including opening, mid-, and closing shifts; weekends, and holidays.
Key Responsibilities
Proactively interacts to all guests in a friendly and professional manner
Delivers the education facts on the assigned attraction/exhibit
Maintains theme park’s knowledge to provide updated information to the guests
Handles guests concerns and queries, provide appropriate resolution, and available and achievable service recovery as needed
Prepares educational materials and maintains its professional appearance
Ensures all departmental checklists are consistently completed and informs line manager for any tasks that requires action
Fosters a culture of human and animal safety by following all safety policies and practices in accordance with HSE policy and department’s SOPs
Promotes products, services and activities available to the guests
Completes all required trainings and maintains professional development and competencies
Maintains cleanliness and organization of the workplace for designated areas
Performs other duties as assigned
Qualifications & Experience
Essential
High School Diploma
1 year of experience in customer service
Outgoing personality
Excellent skills in customer/guest interaction
Excellent English communication skills, verbal and written
Basic knowledge of educational principles and instructional design models
Basic computer skills, including MS Office applications
Shape the Future with Us
At Miral Experiences, we don’t just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We’re driven by passion, powered by innovation, and committed to excellence in everything we do.
We’re looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.