Garrets - Vessel Operations Manager

Company Description

About Garrets

Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in Romford (United Kingdom), Singapore, Manila (the Philippines) and Antwerp (Belgium) and counts a total of 115 great colleagues. This position will be based in Nørresundby.

Visit garrets.com or our LinkedIn profile to learn more about Garrets. 

Job Description

Are you passionate about delivering top-notch service, coordinating provisions, and supporting seafarers for a better life at sea? Join Garrets International in Nørresundby as our new Vessel Operations Manager and become part of a dedicated team delivering outstanding service to vessels worldwide.

As a Vessel Operations Manager, internally known as Vessel Account Manager for Provisions – you will get a central role in ensuring, that we meet our goal of being the preferred ‘Partner at Sea’ for the vessels we serve with food provisions and other services. Our customers are sailing worldwide and there-fore this position gives you the opportunity to reach every corner of the world.

What you'll be doing:

• You will be part of a dynamic team committed to delivering the best service to our customers.
• Responsible for your assigned fleets, working closely with vessel crews to ensure they always have sufficient food provisions within the vessel’s budget.
• Handle daily tasks such as budget management, order processing, negotiations with vessels and suppliers, finalizing orders, and coordinating deliveries.
• Proactively monitor and guide orders and stock levels to ensure healthy, adequate provisions onboard while maintaining budget compliance.
• Act as the vessel’s primary point of contact, building strong relationships and driving high customer satisfaction.

As part of our mission to support seafarers in achieving a better life at sea, this role will occasionally require weekend or public holiday coverage. While remote work is an option, we highly value collabo-ration and therefore expect regular presence and commuting to our Headquarters in Nørresundby.

What you bring to Garrets

• Experience with order handling and customer contact - maritime industry experience is a plus but is not a must.
• Flexible and structured mindset and motivated in an energetic work environment.
• Proficient with data analysis.
• Comfortable working with deadlines and with a strong attention to detail.
• Self-motivated and able to work independently - but also knows that success is created in collaboration - we help each other and share the workload.

Furthermore, you have strong English skills, both written and spoken, and have a solid experience in the use of ERP systems and MS Office.

What we're looking for:

• A bachelor's degree holder in any field. 
• At least 2 years of similar experience in budget management, order handling, service, and customer relations.
• Experience with the maritime business and working with provisions is a great advantage, but not required. 
• Thrive on working independently and collaboratively with the team.
• Strong English communication skills; both verbal and written.
• MS Office to intermediate level
• Knowledge of ERP system AX2012 is an advantage, but not a requirement 
   

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Work Onsite

Job Types: Full-time, Permanent

At Wrist Group, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.

As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.
We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.

By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.