Customer Support Assistant

Company Description

Elevare Branding is a forward-thinking marketing and brand development firm dedicated to helping businesses elevate their market presence through strategic positioning, creative execution, and measurable performance. Our team combines analytical insight with refined branding strategies to deliver campaigns and solutions that drive sustainable growth. Based in Louisville, KY, we pride ourselves on professionalism, collaboration, and a culture built on continuous improvement.

Job Description

We are seeking a highly organized and client-focused Customer Support Assistant to join our Louisville office. This role plays a vital part in ensuring smooth communication between our clients and internal teams while maintaining a high standard of service excellence. The ideal candidate is professional, solution-oriented, and thrives in a structured, fast-paced environment.

Responsibilities

• Serve as the primary point of contact for client inquiries and support requests

• Provide accurate information regarding services, processes, and timelines

• Assist in managing client records and maintaining updated documentation

• Coordinate with internal departments to ensure timely resolution of issues

• Monitor service performance and follow up to ensure client satisfaction

• Support administrative functions related to customer accounts and reporting

• Maintain professionalism and confidentiality in all interactions

Qualifications

• Strong written and verbal communication skills

• Excellent organizational and time-management abilities

• Detail-oriented with strong problem-solving skills

• Ability to manage multiple tasks efficiently

• Professional demeanor and customer-first mindset

• Proficiency in Microsoft Office and general office systems

• Ability to work independently and as part of a team

Additional Information

• Competitive salary ($41,000 – $45,000 annually)

• Opportunities for professional growth and internal advancement

• Skill development through structured training programs

• Supportive and collaborative work environment

• Stable, full-time position with long-term career potential