Client Services Representative

Company Description

SGS Australia is a leading provider of Testing, Inspection, and Certification services, supporting multiple industries across the country with trusted expertise and technical excellence. Backed by SGS’s global legacy of over 140 years, we operate one of the largest networks of accredited laboratories and field facilities in Australia, with a network of more than 50 offices and laboratories and over 1,400 employees across Australia. We are accredited by NATA and ISO 9001, ensuring our services meet both Australian and international standards.

Job Description

Join our Environmental team in Newcastle and play a key role in delivering outstanding client service across soil, water and air testing. This position combines client relationship management with hands-on coordination of sample receipt, registration and dispatch operations.

You will be the link between clients and the laboratory — ensuring expectations are managed, communication is proactive and services are delivered accurately and on time.

About the Role

As a Client Services Representative, you will:

• Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
• Register, check, label and process soil, water and air samples accurately and efficiently.
• Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
• Prepare and coordinate quotations as required.
• Liaise with laboratory teams to ensure KPIs and due dates are met.
• Maintain accurate records of client interactions and service activities.
• Ensure safe, organised and compliant operations within the sample receipt area.
• Assist with sample collections from client sites when required.

Qualifications

About You

You will bring:

• A Diploma or tertiary qualification in Science or at least 2 years’ relevant experience.
• Experience in a commercial environmental laboratory
• Experience in a client services role.
• Strong communication skills and a proactive, client-focused approach.
• A current driver’s licence and
• Laboratory skills in chemistry or microbiology (is an advantage)
• Good driving record.
• Physical capability to handle samples (up to 10–15kg) and remain on your feet for extended periods.
• Ability to obtain required site certifications (e.g. White Card, MSIC).
• Willingness to undergo background checks.

Additional Information

WHY WORK FOR SGS?

Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS. 

•    As a company, we have embraced the shift to flexible work
•    Sustainability is embedded in our culture and the way we do business
•    Paid parental leave
•    Paid time for volunteering day and blood donations
•    Corporate health & wellbeing offers
•    Ongoing learning & development 
•    Career development opportunities (Nationally and Globally)
•    SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback

COME TO WORK AND BE 100% YOU
SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace.

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.