Software Trainer

This role focuses on delivering high‑quality training through classroom instruction, virtual sessions, and hands‑on demonstrations tailored to a wide range of user skill levels. Trainers ensure customers gain the practical knowledge needed to apply Xactware tools confidently in real‑world scenarios. 

As a frontline representative of the organization, the Software Trainer I is the face of the company to the customer and plays an important role in not only training but gathering customer feedback and identifying areas for improved training or product clarity. The position requires strong communication skills, adaptability across multiple learning environments, and the ability to travel extensively to conduct multi‑day training seminars across the U.S. and Canada.

Principal Responsibilities and Essential Duties:

1. Facilitate 1-5 day seminars throughout the US and Canada to train customers in the use of Xactware’s software products
2. Conduct online training seminars using webinar applications
3. Assist customers in becoming more knowledgeable about Xactware products in an effort to promote overall customer satisfaction  
4. Manage personal travel arrangements and expenses
5. Available to travel 14-17 days per month with possible weekend travel
6. Assist in the development of training exercises and course curriculum
7. Report product issues and customer feedback to product development teams 
8. Completes all special projects and other duties as assigned
9. Must be able to perform duties with or without reasonable accommodation

Job Qualifications:

1. Passion for training is a must!

2. Loves being in front of people, can think quickly on their feet, and enjoys solving problems.

3. Strong customer service skills and can work with our largest customers

4. Ability to learn quickly, is punctual, follows through on commitments

5. Excellent verbal and written communication skills

6. Experience teaching in a variety of different learning environments

7. Extensive knowledge of Xactware products. Will train the right person who does not have experience with our products.

8. Proficient with MS Windows and Web-based application

9. Available to travel 14-17 days per month with possible weekend travel 

10. Knowledge of commercial and residential construction procedures. 

11. Knowledge of the property loss insurance industry is beneficial

12. Bachelor degree in related field or equivalent professional experience

 

Working Conditions:

1. Moderate/Intermediate amount of travel.

2. General office working conditions and environment

3. Classroom moderation with extended periods of time standing

4. Periodically extended hours are required to achieve targets and deadlines

This job description does not list all the duties of the job.  You may be asked by management to perform other duties.  You will be evaluated in part based upon your performance of the tasks listed in this job description.

 

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For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

 Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events.

Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes the following: Health Insurance, a Retirement Plan, Disability benefits, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

https://www.verisk.com/company/careers/

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