Senior Help Desk Support Analyst

Description

Location: Mineola, NY

About Us:

Hanover Bank– When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals.

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

Job Summary

Hanover Bank is looking for a full-time Senior Help Desk Support Analyst to join our team. The Senior Help Desk Support Analyst is responsible for independent provisioning, installation, configuration, operation, and maintenance of system hardware and software on MS Windows-based platforms. Performs complex systems administration, adjusts application security settings, and manages user accounts. They will take an active role in user account administration, configuration, and systems upgrade. Additionally, they will collaborate with third-party server providers to resolve any network or application-related issues.

Essential Job Duties and Responsibilities

• Provide end-user support on desktop, laptop, printer/copier, and hardware/software issues on a timely basis at all complexities and with all levels of users.
• Service desktop/laptop computer hardware (memory modules, hard drive, etc.)
• Assist employees, Board Members, and RDC customers through remote and onsite support.
• Perform regular proactive maintenance.
• Remain current and monitor technical developments in the marketplace.
• Make recommendations as appropriate.

Education and Experience

• Experienced in networking
• Experienced with standard technical troubleshooting
• Has advanced knowledge in troubleshooting, setting up, and maintaining monitoring and backup software
• 5+ years of direct user help desk experience

Skills and Abilities

• Excellent verbal and written communication skills
• Excellent technical skills
• Knowledge of the Windows operating system
• Complete 25 hours of continuing education/training annually in the areas of Information Technology or Information Security (webinars, conferences, workshops, etc.).
• Have acquired technical knowledge of the client environment
• Ability to accurately complete all documentation and reports
• Ability to work independently to resolve tickets
• Understandingof strategic initiatives to better assist clients

Our Benefits:

Health & Wellness Benefits

· Medical, Dental, and Vision insurance (with HSA, FSA, and Commuter Benefits options)

· Company-paid Life Insurance and Accidental Death & Dismemberment (AD&D)

· Company-paid Long-Term Disability Insurance

Voluntary Benefits

· Additional Life and AD&D Insurance for employee, spouse, and dependents

· Voluntary Short-Term Disability Insurance

· Pet Insurance

· Legal Services Plan

· Accident Insurance

· Hospital Indemnity Insurance

· Cancer Care Insurance

Retirement

· 401(k) Plan with Company Match

Time Off & Recognition

· Paid Personal Time Off (PTO)

· Paid Company Holidays

· Annual Performance Bonuses

· Annual Salary Increases

Employee Engagement

· Company-sponsored Events

· Employee Contests and Recognition Programs

Salary: $67,000.00 - $81,000.00; placement within this range will vary based on experience and skill level.

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.