Desktop Support Analyst

Start your next chapter at Revecore! 

Revecore helps hospitals serve more patients by helping collect from insurance companies the payments hospitals are contractually owed.  

We’re agile but established: For over 25 years, we’ve been at the forefront of specialized claims management. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further. 

 

Role Title: Desktop Support Analyst

 

Key Responsibilities

 

Onboarding

• Prepare and configure new hire IT equipment, including laptops, desktops, peripherals, and mobile devices.
• Create and manage user accounts in Active Directory, Microsoft 365 / Entra ID, and other company systems based on role and department.
• Coordinate with HR and hiring managers to ensure all onboarding tickets are logged and tracked in ManageEngine ServiceDesk Plus Cloud.
• Assign appropriate security groups, licenses, and permissions in Microsoft 365.
• Join all devices to the domain and enroll them in Intune or the company’s device management platform.
• Provide first-day technical assistance for new hires, ensuring seamless setup of systems and applications.

 

Offboarding

• Process employee terminations through ServiceDesk Plus Cloud tickets to ensure proper workflow and documentation.
• Disable or remove user access in Active Directory, Entra ID, Microsoft 365, and other enterprise systems per company policy.
• Wipe and reimage devices securely using ManageEngine OS Deployer in compliance with data security and HIPAA standards.
• Recover, inventory, and reassign IT assets, ensuring updates to the asset management database.
• Archive or transfer user data as requested by management or compliance teams.

 

Imaging and Deployment

• Create, manage, and update standard workstation images using ManageEngine OS Deployer.
• Deploy systems with standardized software packages, configurations, and security updates.
• Maintain image versions for different departments or roles as needed.
• Troubleshoot and resolve imaging or deployment failures in OS Deployer.
• Ensure deployed systems comply with company configuration standards and security baselines.
• Maintain documentation of imaging procedures and deployment logs.

 

Additional Duties

• Use ManageEngine ServiceDesk Plus Cloud to manage, update, and close IT support and lifecycle management tickets.
• Maintain accurate IT asset inventory, including serial numbers, users, and deployment details.
• Assist with software installations, network connectivity, and hardware troubleshooting.
• Follow all IT security and compliance protocols, including HIPAA, password policies, and data retention standards.
• Collaborate with other IT staff to continuously improve onboarding/offboarding workflows and automation opportunities.

 

Qualifications

• Education: Associate or bachelor’s degree in information technology, Computer Science, or equivalent experience.
• Experience:
• 2+ years of experience in IT support, onboarding/offboarding, or system administration.
• Hands-on experience with ManageEngine ServiceDesk Plus Cloud and ManageEngine OS Deployer.
• Strong knowledge of Active Directory, Microsoft 365 Admin Center, Entra ID, and Intune.
• Familiarity with Windows 10/11 deployment, imaging, and troubleshooting.
• Skills:
• Excellent organizational and documentation abilities.
• Strong attention to detail and ability to handle confidential data responsibly.
• Clear communication and strong collaboration with HR, Security, and IT teams.
• Ability to work independently while managing multiple onboarding/offboarding tasks simultaneously.

 

Preferred Qualifications

• Experience with Microsoft Intune Autopilot or other MDM solutions.
• Familiarity with PowerShell scripting for account management automation.
• Understanding of network fundamentals, Group Policy, and Windows security baselines.
• Prior experience in a HIPAA-compliant or regulated industry.

 

Key Competencies

• Strong customer service orientation and communication skills.
• Detail-driven with excellent problem-solving capabilities.
• High sense of integrity, confidentiality, and professionalism.
• Ability to work in a structured, ticket-driven IT environment.

 

Employment is contingent upon eligibility to work in the U.S., employment history verification, and a background check.   

  

Revecore is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status. We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.